Ratings based on 987 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Very outdated. Kitchen cabinets and counters are falling apart. Property needs renovation very badly
by A verified traveler
Posted 1 Jun 2024
by A verified traveler from Portage
Posted 1 Jun 2024
by A verified traveler
Posted 28 May 2024
Rooms are pretty old, dirty and smelly.The staff at the front desk was quite rude .Note : we checked-in late around 12:05 a.m
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Narasimharao, Thank you for the review and for making us part of your travel plan. We are sorry for the discomfort with the cleanliness and condition of the room, and your remarks regarding the update are shared with the team for improvement. Further, we regret our team did not show you their best hospitality, and we shall discuss these issues with them as this is not what we expect from them. We will discuss and ensure such factors are always taken care of. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
Not happy with Property
Exhauster fan in bathroom soo loud.. very disturbing for sleeping people
Breakfast is just oatmeal pocket
Will not recommend
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Anantha, Thank you for choosing us. We are sorry for not meeting your expectations. We understand your disappointment with the breakfast choices offered and will share your remarks with the concerned individuals for improvement. Further, we know the importance of having a quiet and cozy atmosphere while on the trip. You were disturbed by the noise of the Exhauster fan in the bathroom. Please accept our apologies for the same, and we will share your feedback with our maintenance team so we can resolve this quickly. Our front desk team is always at work to improve your time. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 18 May 2024
Good value
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Stan, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and had a comfortable night's sleep in the room at a perfect price. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
The staff here was very friendly, very helpful and ice.
It was a little complicated getting into the once we did it. It was okay, but it was quiet. It was safe. Will it parking lots? It was very nice. It was a comfortable stage beds were comfortable. To everything was clean, we really enjoyed it.
by A verified traveler
Posted 15 May 2024
It had a kitchen
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear April, Thank you for sharing your recent visit to the city. It is nice to know you enjoyed having a kitchen in your suite and had a good stay. We always try to keep our guests happy and satisfied with our services. We hope you revisit and allow Extended Stay America to serve you again.Sincerely,Hotel Management
by A verified traveler
Posted 14 May 2024
Staff very unfriendly. Halfway stinks. There's no tea or coffee beyond breakfast
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear Mahendra, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
