Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
6/1/2024-Ever since Covid, when it comes to staying at a hotel, we just cross our fingers and hope for the best. The Comfort Inn and Suites on Banksville Road exceeded our expectations. Upon check-in, the lady at the front desk, pleasant and helpful. Our room on the 4th floor, clean and crisp. Bathroom-excellent. Bedding, sheets, mattresses, clean and comfortable. Wi-Fi connected immediately. TV channel selections good for families and all ages. No noise. Shower and water pressure perfect. Overall-wonderful stay and I would return ✅
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Yvette,We are thrilled to hear that you had a fantastic stay at Comfort Inn and Suites on Banksville Road! It's great to know you enjoyed our clean rooms, comfortable bedding, and excellent amenities. We look forward to welcoming you back for another wonderful stay soon.
by A verified traveler
Posted 26 May 2024
Greato
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Andrew,We appreciate you taking the time to share your feedback with us. If there are any specific aspects of your stay that you would like us to address, please contact management directly. Thank you for staying with us, and we hope to welcome you back again in the future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Stacey,We appreciate you choosing to stay with us and hope you had a pleasant visit. If there is anything we can improve upon, please do not hesitate to contact us directly. Safe travels!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Adam,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay.
by A verified traveler
Posted 16 May 2024
My car go hit in the parking qnd they did not give me the CCTV
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello Afeef,We are sorry to hear about your experience. For any further assistance or information regarding the incident, please don't hesitate to contact our management team directly. Your feedback is important to us as we continuously strive to improve our services.
by A verified traveler from DACULA
Posted 13 May 2024
Neat Downtown
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello SEUNG HO,We appreciate your feedback on our hotel's downtown location. If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Ans, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions on how we can improve, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience!
by A verified traveler
Posted 11 May 2024
Front desk was pleasant. Room was clean. Didn’t use any amenities or have the breakfast, but slept well.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Anthony,We are delighted to hear that you had a pleasant experience with us and that you found our front desk staff welcoming. It is great to know that you had a comfortable and restful stay in our clean rooms. Should you decide to utilize our amenities or try our breakfast in the future, we hope they meet your expectations as well.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Edwin,We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
by A verified traveler
Posted 8 May 2024
Room smelled likle smoke
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Mike D, We appreciate your feedback and apologize for any inconvenience caused during your stay. Rest assured, we have passed your comments on to the relevant team for further review and improvement. Thank you for sharing your experience with us.
