Ratings based on 987 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I didn’t like staying in a room that had been smokers room when I requested a non smoker’s room. The smell was terrible. I didn’t like using outside steps to get to the second floor. The woman at the front desk was condescending
Comment from Hotel Management
17 Jun 2024 by Manager, Hotel Management
Dear Mary,Thanks for taking the time to let us know about your stay with us. Here at Americas Best Value Inn, we all work as a team, and we strive to make our every guest's stay as comfortable as possible. I am sorry about smoke smell in a non-smoking room. We do have an elevator to access 2nd and 3rd floor rooms. I regret that we missed the opportunity to make it right. Hope to see you next time, we will do our best to meet your expectations. Thanks.
by A verified traveler
Posted 8 Jun 2024
Thank you
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Dear Eugene,Thanks for your stay with us & taking time to let us know about your stay & also thank you for the kind words & giving us high rating, this means a lot to us. Here at Americas Best Value Inn, we all work as a team, we try to meet the expectations and strive to make our every guest's stay as comfortable as possible and. Hope to see you next time. Once again Thank You very much.
by A verified traveler
Posted 6 Jun 2024
they gave us a room directly above a gaggle of barking dogs. toilet smelled like well water. when we checked out not even two hours after checking in, the clerk at the front desk did not bother to ask why because she already knew. no refund was offered. absolutely horrific!
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Dear Nancy,Thanks for taking time to review your last stay with us. We do our best to make our guests stay comfortable. After reviewing your concerns with my staff, I found out that you have not raised any of such concerns during your stay with us. Had we known these concerns while you were with us, we would have gladly addressed those to your satisfaction, I regret that we missed the opportunity to make it right. I am sorry for the inconvenience.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
17 Jun 2024 by Manager, Hotel Management
Dear Ashley,Thanks for your kind & encouraging reviews, we are glad that you enjoyed your stay. this means a lot to us, also thanks for giving us 5 STAR rating. Here at Americas Best Value Inn, we all work as a team, we try to meet the expectations and strive to make our every guest's stay as comfortable as possible and. Hope to see you next time. We strive to do our best to make our guests stay comfortable. Once again thanks for your stay with us. Manager
by A verified traveler
Posted 25 May 2024
Blood on wall bed bugs
Comment from Hotel Management
30 May 2024 by Guest Relations, Hotel Management
Dear Amanda,What you've described is far from the experience we want our guests to have, as the cleanliness of our accommodations is incredibly important to us. While we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into all of your comments further and make improvements where necessary. Thank you, and we hope to see you again soon.
by A verified traveler
Posted 24 May 2024
I didn't have a chance to stay there because my late flight to Miami made the connection to Pitt impossible. However,
the hotel wouldn't refund my payment, even though I'd paid
for insurance. That's unfair.
Comment from Hotel Management
30 May 2024 by Guest Relations, Hotel Management
Dear David,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us overall. Please consider reaching out to the third-party site you booked with for any billing inquiries, as they will be the best ones to assist you with this matter. We hope this matter is resolved quickly and that you'll join us again soon.
by A verified traveler
Posted 23 May 2024
My family stayed here while on a quick trip to the area. The rooms were clean and comfortable and well tended. The staff were friendly and checked us in and out quickly. The price was very reasonable for the accommodations we needed. Nothing fancy, but a good value. We would stay here again.
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Dear Sonya,Thanks for your kind & encouraging reviews, we are glad that you enjoyed your stay. this means a lot to us. Here at Americas Best Value Inn, we all work as a team, we try to meet the expectations and strive to make our every guest's stay as comfortable as possible and. Hope to see you next time. Once again Thank You very much.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Dear Guest,Thanks for your stay with us & taking time to let us know about your stay & also thank you for giving us highest rating, this means a lot to us. Here at Americas Best Value Inn, we all work as a team, we try to meet the expectations and strive to make our every guest's stay as comfortable as possible and. Hope to see you next time. Once again Thank You very much.
by A verified traveler
Posted 16 May 2024
Great
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Dear Liang,Thans for your stay with us and thanks for taking time to let us know about your stay. Thanks for your encouraging comment and generous feedback, also many thanks for giving us highest rating, this means a lot to us. Here at Americas Best value Inn we work as team and try to meet th expectations and strive to make our guest's stay as comfortable as possible. Hope to see you next time . Once again thank you very much.
by A verified traveler
Posted 16 May 2024
Not helpful. Dirty and rundown.
Lots of parking spots.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Dear Diana,Thanks for your stay with us and thanks for letting us know about your stay. I am very sorry that we did not meet your expectations. I regret that we missed the opportunity to make it right. We will do our best to do better next time. Once again thanks for your stay.
