Ratings based on 470 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Very cozy. Comfortable beds.
Comment from Hotel Management
19 Jun 2024 by Hotel Manager , Hotel Management
Dear Claudia,Thank you for your perfect rating! We're delighted to hear that you found our hotel very cozy and our beds comfortable. We look forward to welcoming you back for another comfortable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jun 2024
The room wasn't very clean when we got there. I complained and they cleaned it right away. The door to the room was very hard to open you had to put your whole body in it.
Comment from Hotel Management
16 Jun 2024 by Hotel Manager , Hotel Management
Dear Stephanie,We apologize for the cleanliness issues you encountered upon arrival and for the inconvenience with the door to your room. Your feedback is important to us, and we're glad to hear that our team addressed the cleanliness concern promptly. We will review the door issue with our maintenance team to ensure it is fixed promptly. We appreciate your understanding. We hope to provide a more pleasant experience during your next stay.Sincerely, Hotel Manager
by A verified traveler from Bakersfield
Posted 10 Jun 2024
We have stayed here multiple times...they are inexpensive and usually have clean rooms.. This time the bed was obviously not changed, which brought some suspicion..but the changed it when asked and the rest of the stay was normal...if you are looking for nice, this is not it but clean and cheap usually.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Josh,Thank you for your feedback and for choosing to stay with us multiple times. We apologize for the oversight with the bed during your recent stay but we are glad our team was able to address it promptly. We appreciate your understanding and your recognition of our efforts to provide clean and affordable accommodations. We'll continue working to ensure consistent cleanliness for all our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
Nice location. Nice basic room.
Comment from Hotel Management
1 Jun 2024 by Hotel Manager , Hotel Management
Dear Rob,Thank you for your positive feedback! We're delighted you enjoyed our location and found your room satisfactory. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Apr 2024
Great property, staff, and room. Also it was nice that we could have our dog with us. I have really enjoyed my stay here and will be back next time we are in Shell Beach :)
Comment from Hotel Management
28 Apr 2024 by Hotel Manager , Hotel Management
Dear Christine,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you enjoyed our property, staff, and room, as well as the ability to bring your dog along. Providing a comfortable and welcoming experience for both you and your furry friend is important to us, and we're thrilled that we could meet your expectations. We can't wait to welcome you back next time you're in Shell Beach!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Hotel Manager , Hotel Management
Dear Nichole,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A verified traveler from Westminster
Posted 14 Mar 2024
Very friendly/helpful staff. One lamp didn’t work and they promptly replaced it. Lots of clean towels and toiletries in room. Beds comfortable and rooms good size. TV was high tech. You can tell the place is in process of getting upgraded cosmetically and it looked nice. It was so peaceful, several great restaurants/quick bite places right there, and easy stroll to the ocean. Meis Chinese food is the best I’ve had in awhile. Go there! And take some time to sit on the patio across from the office. The fire pit and furniture made for a cozy respite. We will definitely return.
Comment from Hotel Management
15 Mar 2024 by Hotel Manager , Hotel Management
Dear Jane,Thank you for your wonderful 5 out of 5 rating! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff very friendly and helpful, and that they promptly addressed any issues you encountered. We're glad you enjoyed the abundance of amenities in your room, including clean towels and toiletries, as well as the comfortable beds and spacious rooms. We're also delighted that you appreciated our high-tech TV and noticed our ongoing efforts to upgrade the property cosmetically. It's fantastic that you found the surroundings peaceful and convenient, with great dining options nearby and easy access to the ocean. Thank you for the recommendation of Meis Chinese food; we'll be sure to check it out! We're pleased to hear that you enjoyed the cozy atmosphere of our patio with the fire pit and furniture. We can't wait to welcome you back for another wonderful stay in the future! We're here to ensure you have a memorable experience every time you stay with us!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Mar 2024
This is my second stay at this particular hotel, and I can honestly say that it is very nice. I love it. The people are very friendly. The rooms are excellent and it’s definitely somewhere I will come back to.
Comment from Hotel Management
2 Mar 2024 by Hotel Manager , Hotel Management
Dear KRISTA,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed your second stay with us and that you find our hotel very nice. We're delighted that you appreciated our friendly staff and excellent rooms. It's fantastic to know that you plan to return in the future. We appreciate your loyalty and look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
27 Mar 2024 by Hotel Manager, Hotel Management
Dear Zach,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Feb 2024
The staff is not available at night besides by phone. Nothing changed after a noise complaint was made. The walls are really thin.
Comment from Hotel Management
19 Feb 2024 by Hotel Manager, Hotel Management
Dear Kayla,We apologize for the inconvenience and discomfort caused by the noise disturbances during your stay. Ensuring a peaceful environment for our guests is a priority, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our team to address the issues with noise and the availability of staff during the night. We appreciate your understanding and hope to have the opportunity to improve and provide you with a more satisfactory experience in the future. Sincerely, Hotel Manager
