Ratings based on 269 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
The property was very centrally located to quite a few points of interest, namely, Piran and Lucija. We had friends/family in both cities. Both walkable. Excellent choices of shopping, grocery, and restaurants.
by A verified traveler
Los personal
Posted 5 Jan 2024 on HotelsMnogo puta smo bili u ovom hotelu. Ovo je poslednji! Osoblje je ocajno, neljubaznost gde god se okrenes. U restoranu specijalna neljubaznost vecine zaposlenih. Naplacuju smestaj za dete, a za dorucak nisu hteli da nam daju ni jednu bananu!
by A verified traveler from EVANSTON
Posted 27 Oct 2023 on Orbitz
by A verified traveler
Posted 23 Sep 2023
We got upgrate to a one bedroom suit to 5 star Slovenia hotel located right next door. Very convenient location, beatiful comfortable beach lounges, nice service, great breakfast, convinient location. Excellent thermal spa
by A verified traveler
Posted 25 Jul 2023 on Hotels
by A verified traveler
Posted 14 Jun 2023
by A verified traveler
Posted 22 Jan 2023 on Hotels
The rooms are quite dusty, there are deposits of dust above the curtains. In terms of overall comfort, the hotel would need renovation. Especially the section with standard rooms. Pillows are like stone. I remember the times when the hotel was far better. The staff is nice, they do their best, but the decline in quality is obvious. Especially when it comes to category 4+. So, much better 3 star, than 4+.
Comment from Hotel Management
29 Jan 2023 by Guest Realtions Manager, Hotel Management
Dear Mrs./Mr. Frantisek,Thank you for your message and the time you took to give us your valued opinion. We are glad that you chose LifeClass Hotels&Spa for this year's vacation. Thank you very much for the praise of the staff, which we were happy to share among our employees. Even if this time everything was not in accordance with your expectations, it is always our desire to conjure up a nice and pleasant vacation for every guest, which will remain in his pleasant memory long after his departure. In the future, we kindly ask you to confide in us your dissatisfaction during your stay, as it is difficult for us to help a guest after he has already traveled. Therefore, we sincerely thank you in the future. If we inadvertently hurt you in any way, we sincerely apologize. With your sincerity, we seriously considered all your perceptions and immediately informed all responsible Managers.We wish you all the best and hope to host you again in the future at our Grand Hotel Portorož.Always welcome. With kind regards.Guest Relations Manager,Denis Lukic.
by A verified traveler
Posted 29 Nov 2022 on Hotels
Short 3-day stay. Early check-in posible. Nice spa, good breakfast, friendly staff. In short, all what you expect from 4-star hotel.
Comment from Hotel Management
2 Dec 2022 by Guest Realtions Manager, Hotel Management
Dear Mr. Boštjan,Thank you for your message and the time you took to give us your valued opinion. Your trust means a lot to us. We are glad that you chose LifeClass Hotels & Spa for this year's vacation. We wish you all the best and hope to host you again in the future at our Grand Hotel Portorož.Always welcome. With kind regards.Guest Relations Manager,Denis Lukić.
by A verified traveler
Hotel needs reconstruction...
Posted 8 Oct 2022 on HotelsI like the place, I been there for many times... Anyhow, the Hotel needs reconstruction so badly. From the point of view of services, I remember the times, when Hotel was 5*, right now most services as well as equipment are on 3* level. Especially breakfast are really weak, cold scramble eggs and watery orange juice is too low standard for pretty high pricing out of the season. I assume, that manny of guests will return, because they are long time visitors as I'm. So they will return some how till day they not...
Comment from Hotel Management
9 Oct 2022 by Guest Realtions Manager, Hotel Management
Dear Mr. Frantisek,Thank you for your message and the time you took to give us your valued opinion. Your trust means a lot to us. Even if this time everything was not in accordance with your expectations, it is always our desire to conjure up a nice and pleasant vacation for every guest, which will remain in his pleasant memory long after his departure. We are glad that you chose LifeClass Hotels & Spa for this year's vacation. We wish you all the best and hope to host and pamper you again in the future in one of our six hotels. We recommend Mind Hotel Slovenia.Always welcome. With kind regards.Guest Relations Manager,Denis Lukić.
by A verified traveler
Trip 2022 august
Posted 5 Sep 2022 on HotelsGreat location. I thought pool was in the premises which was misleading. We had to walk to another hotel associated with this one. We had no towels available.
Comment from Hotel Management
6 Sep 2022 by Guest Realtions Manager, Hotel Management
Dear Mrs. Lynne-Marie MathieuThank you for your message and the time you took to give us your valued opinion. Your trust means a lot to us. We are glad that you chose LifeClass Hotels&Spa for this year's vacation. We wish you all the best and hope to host you again in the future at our Grand Hotel Portorož.Always welcome. With kind regards.Guest Relations Manager,Denis Lukić.
