Ratings based on 486 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Whoever was at the front desk today was so cool , I’m definitely coming back because of the hospitality
by A verified traveler
Posted 19 May 2024
We drove up and there was a shirtless guy smoking and drinking alcohol on a bench right at the front door. The entire place smelled of weed and the front desk person kept walking away from the desk for smoke breaks. We booked a room for 4 and they gave us 2 towels. The room was hot and muggy even after we tried to cool it down with the AC. The bathroom had no fan so every shower made the room steam and even hotter.
by A verified traveler
Posted 18 May 2024
So we arrived at 2:45 pm for and was allowed to check in 15 minutes early. After driving for 12 hours me and my child were exhausted so we didn't check the room immediately. After bathing my son I noticed something on the back of the door and realized it was covered in something. I then decided to check the rest of the room and that was the start of my nightmare. After taking photos and heading to the front desk the employee decided to move us to another room. She attempted to call her general manager for the next two hours (she didn't call back until 6:00-6:30pm) while she attempted to find us a clean room. We went through 5 rooms with photos of all and when the GM did call her back she told her that I could get a full refund and leave after being awake with no sleep for over 30 with the surrounding hotels not having the availability that I needed for my stay (we liter just wanted a clean room and even offered to clean it ourselves). We were then taking to a room that the GM inspected herself earlier that day. After getting new covers because they were stained we settled in for bed. When we went to shower the next day we realized the shower curtain had mold growing on it and we went to the front desk to exchange it. The employee who helped us was horrified and the employees who were supposed to clean the rooms were furious with us. We spent the majority of our stay receiving no service from the maid staff, we had to ask the front desk for literally everything.
by A verified traveler
Posted 18 May 2024
This location superseded my expectation. Amazing sad young lady they Arielle was a great assistance Make sure our stay was very comfortable. Surprise was very suitable to my needs
by A verified traveler
Posted 11 May 2024
The desk clerk was awesome.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Electricity went out at the property, couldn’t take a hot shower and it was extremely difficult to prepare for our meeting that was at 9 a.m.
by A verified traveler
Posted 17 Apr 2024
Located in deserted shopping center, deserted area
by A verified traveler
Posted 4 Apr 2024
Excellent property, very quiet and safe.
by A verified traveler
Posted 4 Apr 2024
Very friendly and helpful staff. Clean, comfortable rooms.
