Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Good location. Staff was helpful.
Comment from Hotel Management
3 Jun 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Robert,We are delighted that your expectations were fully satisfied during your recent stay with us.It's wonderful to read that you liked our attractive and central location and found our staff professional.We hope to welcome you back to The Wellington in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
by A verified traveler
Posted 28 May 2024
Great
Comment from Hotel Management
29 May 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Ali,We are delighted that your expectations were fully satisfied during your recent stay with us at The Wellington.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
by A verified traveler
Posted 25 May 2024
The mattress in my room was hard and I could even feel the springs. Caused me to keep waking up trying to find a comfortable sleeping position. My single room ended up costing just over $400 dollars per night. I think the place is overpriced.
Comment from Hotel Management
28 May 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Leo,Thank you for taking the time to write to us following your recent stay at The Wellington by Blue Orchid Hospitality. We regret that on this occasion we were unable to fully satisfy your expectations, particularly regret that the mattress was not to your preference. We can always provide extra mattress topper for additional comfort should you prefer a softer mattress. Please accept our apologies for any inconvenience which may have been caused.We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we remain, With kind regards, Blue Orchid Guest Relations
by A verified traveler from Boise
Posted 25 Apr 2024
The staff were very courteous. The location was near places we needed access to.
Comment from Hotel Management
29 Apr 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Mark,Thank you for choosing to stay with us at The Wellington and for taking the time to review your recent experience.We are so pleased to see that you had a great stay and found our staff professional. Our team will look forward to welcome you back in not so distant future for what we are sure will be another wonderful experience. Until then, we remainWith kind regards,Blue Orchid Guest Relations
by A verified traveler
Posted 15 Apr 2024
Great location to most attractions! A good quiet and clean hotel to spend a week in London. Don't know about the breakfast as I didn't do that, but the staff was friendly and helpful.
Comment from Hotel Management
29 Apr 2024 by Blue Orchid Guest Relations, Hotel Management
Dear David,Thank you for choosing to stay with us at The Wellington and for taking the time to share your experience.We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied. Thank you for your kind words for the staff.The team at The Wellington will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
by A verified traveler
Posted 12 Apr 2024
Excellent service. Nice quiet location. The beds were a little hard and I would suggest that guests get face wash clothes every day.
Comment from Hotel Management
19 Apr 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Mary,Thank you for taking the time to review your recent stay, we really appreciate your feedback.We are delighted that we fully satisfied your expectations and your particular comments are noted.Please note our team can always provide extra mattress topper for additional comfort should you prefer a softer mattress.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back on many occasions. Until then, we remain With kind regards, Blue Orchid Guest Relations
by A verified traveler
Posted 4 Apr 2024
Manger of location is very rude definitely ruined the entire stay
Comment from Hotel Management
24 May 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Vance,We regret to hear that your expectations were not fully satisfied on this occasion. Please be assured that the team member’s intentions were not to cause you to feel uncomfortable or apprehensive at any point. We apologise for any inconvenience or embarrassment which may have been caused. We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations
by A verified traveler
Posted 4 Apr 2024
I absolutely loved it.
Comment from Hotel Management
5 Apr 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Antonia,Thank you for taking the time to review your stay with us. We are delighted that we fully satisfied your expectations.The team at The Wellington will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
by A verified traveler
Posted 29 Feb 2024
Extremely dirty and stained carpeting in room and hallway.
Breakfast times are not the same every day.
We prepaid for breakfasts for three days, but on the third day, Sunday, breakfast is later. We had to leave without breakfast because we had a train to catch. They refused to refund us for the breakfasts paid for but unable to stay for! Very unpleasant woman at the check-in desk… even a smile, would improve things.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Blue Orchid Guest Relations, Hotel Management
Dear Yoriko,We are delighted that your expectations were fully satisfied during your recent stay with us at The Wellington.We hope to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
