Ratings based on 963 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
We were very unhappy because we had no hot water to
by A verified traveler
Posted 1 May 2024
Difficult to find. Staff nice and helpful. Room clean and nice.
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.The City Pigeon Forge has regulations in place that prevent us from placing any signage at the road to our hotel. But we are always just a phone call away to assist with directions.
by A verified traveler
Posted 30 Apr 2024
They were working on the property. There were beds outside our door it was horrible
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
We're truly sorry to hear about your experience during our recent renovations. Your comfort and peace are paramount to us, and we regret any inconvenience caused by this. Renovations are a part of creating comfortable accommodations for our guest.
by A verified traveler
Posted 28 Apr 2024
Our 5th time here . We love that we can bring our little dog . Also love the hot breakfast , reasonable price , and location. Absolutely coming back ❤️
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
by A verified traveler from Wellsville
Posted 28 Apr 2024
Needs lots of maintenance done! Everything is falling apart
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to let us know about your stay. We are sorry to hear your stay was not satisfactory. We appreciate your feedback.
by A verified traveler
Posted 21 Apr 2024
Cold shower yesterday morning and very cold shower this morning and my wife wood not take a cold shower today. Saturday went up to have dinner come back and could not find parking and other customers with the same problem arguing and complaining about parking. And nobody at the service desk when this was taking place so I called the 1- 800-8000 number and they also said sorry sir. I will report it but there’s nothing I can do. Service is terrible for my first day at super eight motel
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
We're sorry to hear about your experience. Your comfort and satisfaction are paramount to us, and it's disheartening to know that we fell short of meeting your expectations during your stay.I assure you that your feedback is invaluable to us, and we take it seriously.
by A verified traveler
Posted 17 Apr 2024
This was my second visit and I will definitely be back!!
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
by A verified traveler
Posted 16 Apr 2024
Nice hotel with clean rooms.
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
by A verified traveler
Posted 12 Apr 2024
Great location easy access to the attractions and fun
Comment from Hotel Management
12 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
by A verified traveler from Iowa Falls
Posted 8 Apr 2024
The complimentary breakfast was great. Pet friendly and convenient location, hard to find entrance though.
Comment from Hotel Management
11 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Yes, we are a bit hidden. The City Pigeon Forge has regulations in place that prevent us from placing any signage at the road to our hotel. But we are always just a phone call away to assist with directions.Thank you, we look forward to seeing you again soon!
