Ratings based on 965 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westminster
Posted 18 Jun 2024
I really wanted to be able to write a good review for this property. We got it for a great price however we waited to be checked in for quite some time without being acknowledged. We got to our room and it was extremely hot. We could not get the air conditioner on only to realize it was not plugged up. We tried to call the front desk and the phone was not plugged up. The sign at the front desk showed what items would be available for breakfast however, when we went to breakfast the next morning, several of those items were not available and the oatmeal could be cooked because the microwave was broken. The kids did enjoy the pool! But it does close at 10 o’clock and we arrived around 10 o’clock.
by A verified traveler
Posted 17 Jun 2024
quiet and nice
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Hotel Manager , Hotel Management
Dear Emily,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hotel Manager , Hotel Management
Dear Alex,Thanks for choosing our hotel for your stay and the 4 Stars you have given us based on your experience. We hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Michael,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Quiet,
Comment from Hotel Management
12 Jun 2024 by Hotel Manager , Hotel Management
Dear Hosuk,Thank you for your feedback! We're glad to hear that you found our hotel to be quiet during your stay. Providing a peaceful environment for our guests is important to us. We hope you had a comfortable and restful experience, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
Nice place
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. If there's anything specific you particularly liked or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
Parking was a little challenging, a little over-priced for what we got. Nothing special.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Ashley,Thank you for sharing your feedback with us. We apologize for the challenges you experienced with parking and any inconvenience caused by the pricing. Your comments are valuable, and we will consider them as we strive to improve our services. We appreciate your review and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
We were very impressed with the property, the rooms are clean, comfortable beds, and the staff is so sweet. Plus the location is perfect for anything you may want to do in Pigeon Forge while being far enough from the main road that you couldn’t hear the traffic.
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our property, rooms, and staff to your satisfaction. We take pride in providing a comfortable and convenient experience for our guests, and we're delighted that you appreciated our efforts. We hope to welcome you back soon for another fantastic stay in Pigeon Forge!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
The bed was horrible, they didn't clean our room the first day, and then when we ask for clean towels we was looked at like we were not being true fully about them not cleaning our room. I will never stay here again. Fire alarm went off at 5.30 am scared my grandson, how is 3 years old. The one lady thatvworked the mid day/ afternoon shift was not friendly at all.
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely, Hotel Manager
