Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The staff was unfriendly when I questioned the staff about the quote that I was given! Argued with me about the pet fee. Which I was well aware of. When we finally agreed and got to our room it smelled of Mold! I am allergic to mold and couldn’t stay on in there. Went and asked for another room. Gave me the adjoining room. Could still smell it. The furniture was horrible and there was a sink in the middle of the room with no place to put your suitcase or hang your clothes. Very very disappointing.
Comment from Hotel Management
20 May 2024 by Hotel Manager , Hotel Management
Dear Donna,We sincerely apologize for the negative experience you encountered during your stay. It is disappointing to hear about the unfriendliness of our staff and the issues with the room, including the mould smell and inadequate furniture. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Please rest assured that this does not reflect our usual standards, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
I have never stayed @ Microtel Inns before & overall were very pleased. Nice staff & I thought it was very clean & well maintained
by A verified traveler
Posted 16 May 2024
It was The best breakfast we had out of the many hotels we had stayed at during our trip
Comment from Hotel Management
17 May 2024 by Hotel Manager , Hotel Management
Dear Angela,We're thrilled to hear that you enjoyed our breakfast and found it to be the best during your trip! Providing delicious and satisfying meals is important to us, and we're delighted that we exceeded your expectations. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 4 May 2024
The hotel is nice on the outside, up on a hill and looks recently remodeled. It was clean and I was not afraid of bugs. Cons: Bad remodeling job ( facets in odd places, we had a sink by the bed and if anything moved on the bed somehow it made the whole sink area echo, shower pressure was not good and shower head was blah) lots of noise could be heard around us. I think the person above us had a kid running around and we should not have heard all that noise so easily. Breakfast wasn’t great. My biscuit was hard, coffee tasted instant or concentrated, not a good array of options. Only black tea, 2 pastries. Front desk was very friendly. For the low price we paid, I’d give it 4 stars. But if someone is having to pay $75 and up a night. I would not be happy. I won’t be rebooking though, but if you just want a cheap room off the main roads, and can find it for under maybe $55, this may be perfect.
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Briana,Thank you for sharing your detailed feedback about your recent stay. We're glad to hear that you found the exterior appearance of the hotel pleasing and that cleanliness met your expectations. However, we apologize for the inconvenience you experienced due to the aspects of the room that didn't meet your expectations, such as the odd layout and noise disturbance. We'll address these issues with our team to ensure improvements moving forward. Additionally, we appreciate your comments about breakfast, and we'll take them into consideration to enhance our offerings. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Apr 2024
Everything was like new. Spotless and spiffy. Great service.
Comment from Hotel Management
29 Apr 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found everything in excellent condition, spotless, and well-maintained during your stay. Providing great service is our priority, and we're thrilled that you had a positive experience. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
we definitely will stay again. breakfast is average, same as most with hot breakfast. the beds were comfy. we did have our service dog with us, but I had booked a pet friendly room which was actually quite nice with the laminate floors. definitely recommend if your wanting a nice quiet place that's not going to break the bank.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you found our pet-friendly room accommodating for your service dog and that you enjoyed the comfort of our beds. It's wonderful to know that you appreciated our quiet atmosphere and value for money. We look forward to welcoming you and your furry friend back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
The couch that was in our room smelled like a dog. Floors need to be clean a little better.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Teresa,We apologize for the inconvenience caused by the odour of the couch and any cleanliness issues with the floors. Your feedback is invaluable, and we'll address these concerns promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Apr 2024
Staff helpful and knowledgeable about area
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We're delighted to hear that our staff provided helpful and knowledgeable assistance during your stay. Providing exceptional service is a top priority for us, and we're glad that our team made a positive impression. Thank you for recognizing their efforts, and we hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
The room had a dirty smell to it although it was clean. Faucet dripped and we did not sleep due to the constant loud drip. Left after first night because of the drip and not given refund. Staff was friendly. However, would not recommend.
Comment from Hotel Management
20 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the dirty smell in the room and the dripping faucet. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and regret that we did not meet your expectations. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
It was back off the main road, therefore was quieter. Loved the breakfast.
Comment from Hotel Management
20 Apr 2024 by Hotel Manager, Hotel Management
Dear Earletta,Thank you for your positive feedback about your recent stay with us. We're delighted to hear that you appreciated our quiet location away from the main road and that you loved our breakfast offerings. Your satisfaction is important to us, and we're pleased that you enjoyed your experience. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager
