Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Christina B. , Hotel Management
Thank you for the perfect 5/5 rating for our hotel accommodations! We're thrilled to hear that you had an excellent stay. We appreciate your support and look forward to welcoming you back soon!
by A verified traveler
Posted 22 Apr 2024
Beds were super comfy, staff is amazing. Don’t stay here if you want quiet nights on the weekends though, way too many drunk and loud kids not wanting to be respectful of others. That’s not the staffs fault though. Highly recommend the weekdays. Also such an amazing place for dogs.
Comment from Hotel Management
23 Apr 2024 by Christina B., Hotel Management
Thank you for your feedback regarding your recent stay. We greatly appreciate your compliments about our comfortable beds, exceptional staff, and pet-friendly environment. We sincerely apologize for any disturbances you experienced during your stay. Ensuring a peaceful and enjoyable environment for all our guests is of utmost importance to us, and we have a 24/7 desk staff available to help with any issues that may arise such as this. Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 21 Apr 2024
I really liked this place, very nice people and very friendly and was overall a clean and nice place. I felt safe there which is a big plus for me and will most definitely be back!
Comment from Hotel Management
21 Apr 2024 by Christina B. , Hotel Management
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your time at our establishment and felt safe and welcomed. Providing a clean and friendly environment for our guests is a top priority for us, and we're thrilled that you noticed and appreciated it. We look forward to welcoming you back in the future and continuing to exceed your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 20 Apr 2024
The staff were welcoming and cheerful!!!!
Comment from Hotel Management
21 Apr 2024 by Keith, Hotel Management
Thank you for the positive feedback. We hope that we get to see you and your family again.
by A verified traveler
Posted 4 Apr 2024
24 hour indoor pool
Comment from Hotel Management
5 Apr 2024 by Keith, Hotel Management
Thank you for the positive feedback. We are glad that you enjoyed your stay with us and hope that you will come back and visit us again.
by A verified traveler
Posted 2 Apr 2024
Overall property was clean and maintained. Would stay again. Staff very pleasant and helpful. Called for towels to be brought to room and they were very quick with the response time.
Comment from Hotel Management
2 Apr 2024 by Shanna, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you found our property clean and well-maintained, and that our staff provided excellent service during your stay. We appreciate your patronage and look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Apr 2024
The parking is the only bad thing about this hotel. Staff is awesome. Check in easy.
Comment from Hotel Management
1 Apr 2024 by Christina B., Hotel Management
Thank you for your perfect rating and valuable feedback! We're thrilled to hear you had an excellent experience with our staff and found the check-in process easy. We apologize for any inconvenience regarding parking and appreciate your understanding. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Mar 2024
Great hotel right by all the Pigeonforge activities!
Comment from Hotel Management
29 Mar 2024 by Shanna, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you enjoyed our hotel's convenient location near Pigeon Forge activities. We hope to welcome you back again soon for another great stay!
by A verified traveler
Posted 27 Mar 2024
The perfect place to stay. Staff was very nice and friendly. Quiet and felt safe. The pool was wonderful. We did not have our dogs with us this time but will definitely be back with them
Thank you for a great stay!!
Comment from Hotel Management
27 Mar 2024 by Keith, Hotel Management
Thank you so much for your positive review of our property. We are glad that you enjoyed your stay with us and look forwards to seeing you and your family again.
by A verified traveler
Posted 22 Mar 2024
It was great
Comment from Hotel Management
22 Mar 2024 by Christina B. , Hotel Management
Thank you for the perfect 5/5 rating! We're thrilled to hear that you had a great experience with us. We look forward to seeing you again on your next trip to Pigeon Forge!
