Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
very beautiful property and amazing staff
Comment from Hotel Management
5 Jun 2024 by Ellie, Hotel Management
Dear Taylor,Thank you for the kind words regarding your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed your visit and look forward to seeing you again soon!
by A verified traveler
Posted 1 Jun 2024
Great place.
Comment from Hotel Management
3 Jun 2024 by Ellie, Hotel Management
Dear Shawn,We are pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Ellie, Hotel Management
Dear Clifta,We are sorry to hear your recent stay was less than excellent. It is our goal to provide exceptional customer service to all guests. We do hope to have the opportunity of hosting you to the fullest extent in the future.
by A verified traveler
Posted 28 May 2024
When we arrived at the property our checkin was fast and easy. Our room was nice and clean. Love tht they had several pool option and hot tub. The fire pit is amazing to see at night. My dislikes I dontt think the breakfast was worth 12.00 dollar plus and the my room need new pillows. Great stay despite those 2 things.
Comment from Hotel Management
29 May 2024 by Ellie, Hotel Management
Dear Tomoli,Thank you for reviewing your recent stay at the Hilton Garden Inn Pigeon Forge. We are happy to hear you enjoyed our property and amenities. We appreciate your feedback regarding our breakfast options as well as your guest room pillows. We do hope to have the opportunity of welcoming you back in the future.
by A verified traveler
Posted 26 May 2024
Me and my son loved it! I give it a 10
Comment from Hotel Management
28 May 2024 by Ellie, Hotel Management
Dear Cindy,We are happy to hear you and your son enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge! We look forward to welcoming you back in the future!
by A verified traveler
Posted 24 May 2024
This was the worst Hilton property I have ever stayed at. The rooms weren’t very clean and they were outdated. The mini fridge in our room made clicking noises all throughout the night. The doors to the rooms were very loud and you could hear all your neighbors going in and out all day/ night long. On day 2 we came back and our keycards no longer worked. We went to the front desk and the lady was on her phone FaceTiming someone. She did give us a new room key but did not apologize for the inconvenience and went back to her phone conversation. Room service comes every other day and there are no “do not disturb” door signs to opt out of it. We left at 545am and there were no luggage carts left to bring out items downstairs on. For the price of this hotel I expected more- I unfortunately could not recommend this Hilton, and I have stayed at many other Hilton properties before. Truly disappointing and I will not be returning.
Comment from Hotel Management
28 May 2024 by Ellie, Hotel Management
Dear Kayla,Thank you for taking the time to review your recent stay at the Hilton Garden Inn Pigeon Forge. We appreciate the feedback you provided regarding our property and amenities. We are sorry to hear of the disappointment you experienced with your guest room as well as key cards. Thank you for making us aware of these issues so we may provide a more positive guest experience in the future.
by A verified traveler
Posted 20 May 2024
This is always my go to hotel when visiting Nawlins!
Comment from Hotel Management
21 May 2024 by Ellie, Hotel Management
Dear Tanya,We are happy to hear you enjoyed your recent visit to the Hilton Garden Inn Pigeon Forge and look forward to seeing you again soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Ellie, Hotel Management
Dear Ellen,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to welcoming you back in the future!
by A verified traveler
Posted 19 May 2024
Love the area great parking lot felt my car was safe
Comment from Hotel Management
21 May 2024 by Ellie, Hotel Management
Dear Pamela,We are pleased to hear you enjoyed your stay with us and hope to have the opportunity to host you again in the future!
by A verified traveler
Posted 19 May 2024
Our stay was actually a gift from son & family for a festival in the area. We had a wonderful time & exceptional lodging.Will recomend to friends visiting the area.
Comment from Hotel Management
21 May 2024 by Ellie, Hotel Management
Dear Charlene,We are happy to hear you enjoyed your recent stay at the Hilton Garden Inn Pigeon Forge and look forward to seeing you again in the future!
