Ratings based on 1,614 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Had arcade and duck bowling on the 2nd floor. Nice if you have kids
Comment from Hotel Management
2 May 2024 by Michelle, Hotel Management
We're delighted to hear that we went above and beyond in providing you with the best experience possible; it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!
by A verified traveler
Posted 1 May 2024
Friendly staff, clean rooms. Property was well kept.
Comment from Hotel Management
1 May 2024 by Blake, Hotel Management
Marc, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us and that our friendly staff, clean rooms, and well-kept property met your expectations. We strive to provide a comfortable and welcoming experience for all our guests, and it's always rewarding to know when we've succeeded. We hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 27 Apr 2024
Good stay, tons of kids activities on daily basis. Close to Gatlinburg and other attractions.
Comment from Hotel Management
28 Apr 2024 by Jesse, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you had a good stay and enjoyed the tons of kids' activities we offer daily. Our location close to Gatlinburg and other attractions is indeed convenient for exploring the area. We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 24 Apr 2024
Geared to children. Great Resort feels. Would defiantly go again.
Comment from Hotel Management
25 Apr 2024 by Jesse, Hotel Management
"We're thrilled to hear that you found our resort geared toward children and appreciated the great family-oriented atmosphere. Creating a welcoming and hospitable environment is important to us, and we're delighted that you felt that spirit during your stay. We can't wait to welcome you back again for more memorable experiences!"
by A verified traveler
Posted 19 Apr 2024
Was a really great time the staff was really nice hotel was really clean the pool was a great area as well the food was great prices were affordable and had a lot to do there on site didn't really have to go much places to find something to do their activities are top notch
Comment from Hotel Management
19 Apr 2024 by Michelle, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic time during your stay with us. Providing exceptional service, cleanliness, and amenities is always our top priority, and we're delighted that you enjoyed our pool area, food offerings, and on-site activities. We hope to welcome you back for another wonderful experience soon!
by A verified traveler
Posted 19 Apr 2024
We were very excited to stay at this hotel and came in with high expectations. The first thing I disliked was being told I had to wear an uncomfortable plastic wrist band during the entire stay. These open your room doors and reception was unable to give any other type of key or card. Next, the room wasn't super clean, mainly dust. We overlooked it. The beds were clean and that was most important. The vending machine on our floor was out of all waters or Powerade. There is no microwave or coffee maker in the rooms. You're expected to share a community microwave with the rest of the floor.
This doesn't work for us with a food allergy (not to mention it's just gross). But the main problem we had, and the reason we packed up at 10pm and drove home all night, is the noise. The parking lot was loud and able to be heard through the 5th floor windows. There were TONS of people running up and down the halls yelling and playing tag. Teens were sitting in the hall outside the rooms talking at all hours. The quiet times are supposed to be 11-7. After sleeping horribly the first night we didn't want that to happen again, hence the late night drive home. Desk personnel seemed unsympathetic when she asked how our stay was and I told her we were leaving early because of the noise.
The arcade and duck bowling were fun and nice to have on property.
Unfortunately we would not return to this resort.
Comment from Hotel Management
19 Apr 2024 by Michelle, Hotel Management
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
by A verified traveler
Posted 19 Apr 2024
We came in an “off season” in April so I understood more since the pool was just opened, but there wasn’t enough staff to accommodate the kiddy pool and slide, and we had one nice day where it didn’t rain and our kids had to wait a couple hours.
We also went to a couple events and story time and no one was around, so I’m not sure if they just cancelled events, but that would be my only comment on the facility. Everything else was fine.
Comment from Hotel Management
19 Apr 2024 by Michelle, Hotel Management
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!
by A verified traveler
Posted 18 Apr 2024
Amazing for the kids . Great place to stay
Comment from Hotel Management
18 Apr 2024 by Michelle, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that your kids had an amazing time during their stay with us at Country Cascades. Providing a memorable experience for families is what we strive for, and it's wonderful to know that we hit the mark. We look forward to welcoming you all back for another fantastic stay in the future!
by A verified traveler
Posted 17 Apr 2024
Great place for families
Comment from Hotel Management
17 Apr 2024 by Michelle, Hotel Management
Thank you for choosing Country Cascades as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!
by A verified traveler
Posted 14 Apr 2024
Nice property to stay
Comment from Hotel Management
15 Apr 2024 by Jesse, Hotel Management
Thank you for your kind words! We're glad you enjoyed your stay with us. We look forward to welcoming you back in the future.
