Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Loved our stay, clean hotel
by A verified traveler
Posted 14 Jun 2024
We have stayed at this property two times now and each time we have enjoyed the experience. The beds are so comfortable and the pillows. The staff are so friendly. It is conveniently located in a place where you could walk to an attraction or make a short drive. We will return as soon as we can. Love this place ❤️
Comment from Hotel Management
14 Jun 2024 by jmoon, Hotel Management
Thank you so much for choosing us as your home away from home. Your kind words truly mean the world to us. We hope to see you back soon.
by A verified traveler
Posted 1 Jun 2024
Bathroom sink was stopped up, and had flies coming out of the drain holes.
Comment from Hotel Management
1 Jun 2024 by jmoon, Hotel Management
We are so sorry to hear your stay was anything less than excellent! Please, connect with us directly so we can assist you. We are here to Make it Right for you and are always happy to switch your room if the room is not up to our standard or something is missed. We hope you will give us another chance and your next stay will be flaweless!
by A verified traveler
Posted 19 May 2024
Not the cleanest hotel but rooms were clean. Humid building. We had to blast our AC and a fan.
Comment from Hotel Management
19 May 2024 by Teresa, Hotel Management
Hi Katie, Thank you for your feedback. We're glad you found the rooms clean and apologize for any other cleanliness issues you encountered. We'll address this with our team to improve standards. We hope to welcome you back for a better experience. Thank you, Teresa
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
6 Jun 2024 by Teresa, Hotel Management
Hi Stacey, Thank you for taking the time to leave us a review of your most recent stay with us. We appreciate your feedback and hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
1 Jun 2024 by jmoon, Hotel Management
Thank you so much for the great review!
by A verified traveler
Posted 11 May 2024
central location to various events
Comment from Hotel Management
12 May 2024 by Teresa, Hotel Management
Hi Harry David, Thank you for leaving an excellent review of your recent stay with us. We are glad to hear that you enjoyed the location of the hotel. We hope to welcome you back for another stay with us soon. Thank you, Teresa
by A verified traveler
Posted 4 May 2024
Great place to stay with good food. Clean and the staff was friendly.
Comment from Hotel Management
4 May 2024 by jmoon, Hotel Management
Thank you so much for the amazing review!
by A verified traveler
Posted 15 Apr 2024
Within walking distance to restaurants and stores. A lot of attractions close by as well. Staff was friendly and the 2 bedroom suite was nice. Would stay here again.
Comment from Hotel Management
18 Apr 2024 by Teresa, Hotel Management
Hi Grecia,Thank you for leaving an excellent review of your recent stay with us. We value and appreciate your feedback, we hope that you will stay again with us in any future travels to the Pigeon Forge area. Thank you Teresa
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Teresa, Hotel Management
Hi Mark, Thank you for leaving an excellent review of your recent stay with us. We value and appreciate your feedback. We hope that you will stay again with us in any future travels to the Pigeon Forge area. Thank you Teresa
