Piarco Palace Reviews

Good location, very close to the airport. Shuttle was great. Spacious clean rooms. Customer service was good. Hanna was awesome and very friendly. I will definitely book here again. The restaurant had delicious food. The prices are very reasonable.

Upon Arrival at this property the WIFI was not working due to weather. The pregnant staff at the front told us there is nothing she can due, which was fine. However a couple hours after I asked for wash cloths to take a shower her response to me was " there is none , house keeping is not here today". I said to this young lady how is this possible , we can only get wash clothes if house keeping is in?, she shrug her shoulders and walked off. The next morning we are suppose to receive a continental breakfast, that same front desk agent knocked on the door at about 8am in the morning and handed me 2 plates. In the plates were salt fish and bread. So I ask her what is this for her response was " that's the breakfast". I said to her I would like to order some pancakes because you told us yesterday when we arrived we can order it in the morning. She responded to me be saying " the chef is not in until 1pm this afternoon". So I said to her " so this food was cooked from yesterday ?" and she just look at me with an attitude. So I repeated myself by re-asking the same question and she just said " I don't know and walked off". So as she was walking off I asked her did you get a hold of the manager been asking for her since yesterday and you keep saying she is not answering. This young lady just kept on walking and totally ignored my question. So about 30 min later I walked to the front and I asked " did you get a whole of the manager yet, and she looked me in my face and lied .

I didn't like not getting hot water for .my showers. I was there for 8 nights and the hot water only came on for 5 mins one night. Other than that i enjoyed my stay.

When i went to check in,i was told i dont have a reservation. The lady in the front said i am the second person who book on expedia and had no reservation. The lady looked at me with a look of disgust. I asked her why she looking at me like that. She call her manager but he never came. She said she has a room. The shower was clogged.