Ratings based on 567 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Everything is excellent except the room is not really clean… the lights are kind of warm but sometimes we need the natural light special in bathroom, the carpet is old and worn out, even the room service not to bother vacuumed, I noticed when I dropped a few pieces of plastic and still there for 3 days… and the lavatory is so greasy… seems only cleaned by customer when using it.
We stayed 3 nights, and we used to rising the cups after used, room service should replace them instead leave alone until we call to replace them.
I can given only 4 stars.
My
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Mr Tuan Greetings from Vinpearl Resort & Spa Phu Quoc! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Spa Phu Quoc soon. Yours very truly,Hotel Management
by A verified traveler
Posted 26 Apr 2024
The place is amazingly beautiful
Comment from Hotel Management
26 Apr 2024 by Vinpearl Resort and Spa Phu Quoc Team., Hotel Management
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Mr. Dario,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management Team
by A verified traveler
Posted 22 Apr 2024
Great breakfast buffet that was included.
Comment from Hotel Management
23 Apr 2024 by Vinpearl Resort and Spa Phú Quốc, Hotel Management
Vinpearl Resort And Spa Phu Quoc, Xin chào! Dear Calvin,On behalf of the Management and staff of Vinpearl Resort And Spa Phu Quoc, we would like to thank you for sharing your family's experience.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our wonderful staff, our entertainment and our facilities.We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc.With warm regards,Hotel Management
by A verified traveler
Posted 16 Apr 2024
Hotel was clean and staff was helpful and good food. Would definitely come back.
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Mr./Mrs.Linlin,Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Spa Phu Quoc. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,Hotel ManagementHotel Management
by A verified traveler
Posted 13 Apr 2024
Beautiful place and the best customer service love it
Will do it against
Comment from Hotel Management
15 Apr 2024 by Vinpearl Resort and Spa Phu Quoc Team., Hotel Management
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Mr. Gary,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management Team
by A verified traveler
Posted 28 Mar 2024
大変お世話になりました。
ありがとうございます。
Comment from Hotel Management
30 Mar 2024 by Vinpearl Resort and Spa Phu Quoc Team., Hotel Management
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear MR SHAGDAR LKHAGVA,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customer.We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management
by A verified traveler
Posted 23 Mar 2024
Good service and staff are friendly fully recommended
Comment from Hotel Management
24 Mar 2024 by Vinpearl Resort and Spa Phú Quốc, Hotel Management
Dear Mr/Ms Pui, We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customer. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc. With warm regards, Vinpearl Resort & Spa Phu Quoc Management Board
by A verified traveler
Posted 22 Mar 2024
The property is nice, but the staff doesn’t have the empower to help the customer to get the best experience
Comment from Hotel Management
22 Mar 2024 by Vinpearl Resort and Spa Phu Quoc Team., Hotel Management
Dear Mr. Jose Grijalva,Thank you for staying at our resort with arguably the longest beach in Vinpearl Resort And Spa Phu QuocWe can see that you had overall a pleasant holiday and apologize if our staff at the bar made you feel not welcome enough.Your feedback regarding to our staff is valid and we will see if we can revise our procedures to further increase guest satisfaction.We do hope to welcome you back one day.With warm regards,Hotel Management Board,
by A verified traveler
Posted 7 Mar 2024
Nice place
Comment from Hotel Management
7 Mar 2024 by Vinpearl Resort and Spa Phú Quốc, Hotel Management
Vinpearl Resort And Spa Phu Quoc, Xin chào! Dear Hiep,Với những người làm nghề dịch vụ, niềm vui và sự hài lòng của khách là món quá vô giá và là mục tiêu lớn nhất mà chúng tôi ngày ngày hướng đến.Từng cán bộ nhân viên nơi đây, luôn lấy đích đến là nụ cười của mỗi khách hàng làm động lực cố gắng hàng ngày nên sẽ không khó để bắt gặp hình ảnh nhân viên đặt tay lên trái tim họ trong bất kỳ khoảnh khắc nào khi bắt gặp khách hàng trong phạm vi 6 bước chân của họ. Chúng tôi rất vui khi quý khách đã có khoảng thời gian tuyệt vời tại Vinpearl Resort and Spa Phu Quoc. Bên cạnh đó, quý khách đã hài lòng với tất cả dịch vụ mà chúng tôi đã cung cấp tại khách sạn đặc biệt là Huynh với sự hiếu khách và tận tâm , bạn ấy đã ghi được dấu ấn trong lòng Qúy khách.Chúng tôi rất vui mừng khi được Qúy khách đã dành tặng những lời khen tuyệt vời về phục vụ và sự thân thiện của nhân viên, chắc chắn đây sẽ là động lực giá trị để thúc đẩy sự duy trì chất lượng dịch vụ nhằm đem lại những kỳ nghỉ thoải mái và đáng nhớ khi Khách hàng lựa chọn Vinpearl Resort and Spa Phu Quoc.Hy vọng sẽ được phục vụ Quý khách trong tương lai không xa. Cảm ơn quý khách đã ghé thăm hòn đảo với cảnh hoàng hôn tuyệt đẹp nhất.Trân trọng,Ban Quản Lý Khách Sạn,
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
17 Feb 2024 by Vinpearl Resort and Spa Phu Quoc Team., Hotel Management
Vinpearl Resort And Spa Phu Quoc, Xin chào!Dear Ms. Lindsey Marie,We highly appreciated your feedback regarding your stay at Vinpearl Resort And Spa Phu Quoc. It is always a pleasure to receive feedback from our beloved customerWe are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is greatly appreciated and will help ensure the services provided at Vinpearl Resort and Spa Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We are happy to have hosted you and hope you will stay with us again on your next visit to Phu Quoc.With warm regards,Hotel Management Team
