The Shells Resort & Spa Phu Quoc Reviews

Dear Ivy, Thank you for taking the time to share your honest feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We are delighted to hear that you enjoyed our resort's design, beautiful surroundings, private beach, helpful staff, spacious rooms, and delicious breakfast, especially the outdoor BBQ dinner.We sincerely apologize for the concerns you raised regarding facility upkeep and service levels. It is disheartening to hear that you encountered loose door hinges, falling items like toilet paper holders, and the general feeling of the resort needing refurbishment. We understand your disappointment, as these elements certainly do not reflect the standards we strive for and detract from the overall guest experience.Please know that we take your feedback very seriously and are committed to addressing these issues with urgency. We are currently undertaking renovations and upgrades throughout the resort, prioritizing areas requiring immediate attention, such as the door hinges and loose fixtures. We are also implementing stricter maintenance protocols and increasing our housekeeping staff to ensure cleanliness and a well-maintained environment.We acknowledge that while the resort possesses undeniable charm, it requires revitalization to fully match its potential. Your observation serves as a valuable reminder of the continuous improvement we strive for. We are confident that the ongoing renovations and service enhancements will offer a significantly improved experience for future guests.We appreciate your understanding and patience as we implement these changes. We hope you will consider giving us another opportunity in the future to showcase the progress we are making and regain your confidence in The Shells Resort & Spa Phu Quoc.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We value your honest feedback and hope to welcome you back soon to experience the improvements we are making.Sincerely,The Shells Resort & Spa Phu Quoc

Dear Sarah,Thank you so much for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We truly appreciate your honest insights and are committed to learning from guest experiences, both positive and negative.We're thrilled you enjoyed the friendly staff and convenient 24/7 buggy service, allowing you to effortlessly explore the resort. We also appreciate your understanding of the challenges involved in maintaining white tiles in the hot Phu Quoc climate. While we assure you cleanliness is a top priority for us, we understand how the yellowing tint might create an initial impression that falls short of expectations.We sincerely apologize for the inconvenience caused by the pool maintenance during your stay. We acknowledge your feedback that, while you had a decent stay, you weren't fully convinced by the 5-star experience. We take this critique seriously and are constantly striving to improve every aspect of The Shells. We would love to learn more about your specific concerns and suggestions to better understand how we can bridge the gap between your expectations and reality.We hope you'll give The Shells another chance in the future, allowing us to demonstrate our commitment to delivering a truly exceptional 5-star experience.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Michael,We are deeply sorry to learn about the disappointing experience you had at The Shells Resort & Spa Phu Quoc. We understand your frustration and agree that your description falls far short of the 5-star standard we strive for.The issues you mentioned regarding cleanliness, rusty fixtures, and discrepancies between the advertised visuals and the actual conditions are unacceptable. We are taking your feedback very seriously and have already launched a thorough investigation into these concerns.We truly apologize for the inconvenience and distress caused by the early termination of your stay. We understand your prepayment puts you in a difficult position, and we are sincerely trying to find a reasonable and fair solution.We understand that regaining your trust and changing your negative experience will take time, but we are dedicated to improving and ensuring that The Shells Resort & Spa Phu Quoc truly reflects the 5-star experience we promise.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Anna Maria,Thank you for taking the time to leave us a review of your recent stay at The Shells Resort & Spa Phu Quoc. We appreciate your feedback, even when it isn't entirely positive.While we're disappointed to hear you rated your experience a 4/10, we understand that travel experiences are personal and what works for one person might not for another. We would truly appreciate it if you could share more details about what aspects of your stay fell short of your expectations. Your feedback helps us identify areas for improvement and tailor our offerings to better serve all our guests.We strive to create a relaxing and memorable experience for everyone who visits The Shells. We always welcome constructive criticism and hope that by understanding your concerns, we can earn a higher rating on your next visit.Please feel free to reply to this email or reach out to us directly at [phone number] or [email address] to share your thoughts. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Jyun Sian, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay so much. We strive to offer an exceptional experience, and your feedback assures us we're on the right track. Welcome back anytime!The Shells Resort & Spa Phu Quoc

Xin chao Johnny Chinh,On behalf of The shells resort & spa team, we would like to thank you for choosing our resort for your destination at Phu Quoc Island.We are pleased that you had a wonderful stay and your positive feedback will be motivate us to continuing delivery a best service to our guest.We hope to have the opportunity of welcoming you back again at The shells resort & spa Phu Quoc in the nearest future.Best regards,Van PhamFront Office Manager

Xin chao Phuong,Thank you for taking the time to sharing your stay at recent stay.On behalf of The shells resort & spa team, we are sincerely apology about the issues happened that not meet your expectation. We are presently reviewing your constructive feedbacks with the goal towards improvement in areas of shortfall mentioned. Once again, thank you for your feedbacks and we hope to have the opportunity of welcoming you back again in order for us to gain your trust in making your next stay a memorable one.Best regards,Van PhamFront Office Manager

Xin chào Chi Tung, We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc. Warm regards, Hai Tran Vice General Manager

Dear Vincy Jenevieve,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chao Hung,On behalf of The Shells Resort & Spa Phu Quoc, thank you for choosing to stay at The Shells Resort and sharing your amazing experience with us.We are very happy to learn that you’ve had a great stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your wonderful moments with us and we hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager