Ratings based on 29 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2023
Very nice place to stay. Good view for sunset and sun rise pictures.
by A verified traveler
Posted 22 Aug 2022 on Hotels
Comment from Hotel Management
26 Aug 2022 by Le Trung Thuc (Mr.), Hotel Management
Xin Chao Mr/Ms. VietThank you so much for your kind comments and for sharing your experience of your stay with us at Sunset Sanato Resort and Villas.Your kind words are the motivation for all staff making a better services in future.We are looking forward to welcoming you soon again at our Resort.Sincerely,Le Trung Thuc (Mr.)Public Relations Director
by A verified traveler
Posted 6 Aug 2022
Very good
Comment from Hotel Management
26 Aug 2022 by Le Trung Thuc (Mr.), Hotel Management
Xin Chao Mr/Ms. Hung,Thank you so much for your kind comments and for sharing your experience of your stay with us at Sunset Sanato Resort and Villas.Your kind words are the motivation for all staff making a better services in future.We are looking forward to welcoming you soon again at our Resort.Sincerely,Le Trung Thuc (Mr.)Public Relations Director
by A verified traveler
Posted 9 Jan 2020 on Hotels
by A verified traveler
Posted 29 Nov 2019
nice jacuzzi private pool
by A verified traveler
Posted 17 Nov 2019
The property is under construction and nothing finish. The food for breakfast is cold. I am very disappointed
Comment from Hotel Management
18 Nov 2019 by Sunset Sanato Resort & Villas, Hotel Management
Dear Mr/Mrs.Phuong,
Thank you very much for your review. We do apologize for your bad experience at our Resort This was not what we would like to deliver to you.
Your feedback is very vital to us. Your constructive comments will help us improve our services better. We noted all that you mentioned and ensure the whole team will fix it immediately.
Once again, please accept our sincerely apology for all the inconvenience caused to you during your stay.
I do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made thanks to your constructive comment.
Best regards,
by A verified traveler from HONG KONG
Posted 26 Jul 2019
NICE INTERIOR AND LAYOUT. SUITABLE FOR FAMILY HOLIDAY AND VERY RELAXING BUT THE KITCHEN REQUIRES ADDITIONAL FEES TO USE..... THIS WAS NOT LISTED AT TIME OF BOOKING AND WE WERE ONLY INFORMED UPON ARRIVAL.
by A verified traveler
Posted 14 May 2019 on Hotels
The location was great, loved the beach. Room was very comfortable & clean. The attentive hotel staffs were a big plus!
Comment from Hotel Management
8 Jul 2019 by Cececlia Nguyen, Hotel Management
Dear Sir/Madam,
Greeting from Sunset Sanato Resort & Villas. Thank you for your good comment our resort. We trust that we have added enjoyment to your memorable experience of Phu Quoc with our lovely pleasure time. If in this area again we look forward in welcoming you as valued guest.
Thank you in advance for your time and for staying with us.
Sincerely yours,
by A verified traveler
Posted 2 Mar 2019
The property is still under construction. Only 16 villa are done so you will hear hammers banging at 7am in the morning. Stayed 4 nights.
Pro:
1. The villa itself is nice and clean.
2. Private pool was great. But you have to call the reception to send someone to turn on the jacuzzi every time you want to turn it on. You cannot turn it on yourself.
3. The employees were very nice and accommodating.
4. We got our own villa because we had 8 people. But beware, if you are just booking for 2 people, you will be sharing a room in a villa with strangers.
Con:
1. There is nothing near by, no restaurant, nothing.
You have to take a taxi into town (160,000 Dong each way $7usd).
2. The resort (not really a resort) doesn’t offer any spa service.
3. They have a hall that serve a buffet breakfast. The same hall turns becomes a restaurant for lunch and dinner but it does not feel like a restaurant.
4. The bar on the beach is ghetto looking. I don’t think they built it yet and what is there looks like a temporary thing.
5. They counted the number of utensils in the kitchen and we had to sign for it. It was such a weird expensive. Basically you are responsible for every single spoons, forks or chopsticks that goes missing. I have never ever deal with anything remotely like this before.
6. There is no community pool so the only time you swim is in your own private pool.
7. The ocean water was not swim-able.
8. The entrance/exit to the hotel still needs to be renovated.
Comment from Hotel Management
4 Mar 2019 by Cindy(Ms.) - Sales Executive, Hotel Management
Dear Mr/Ms. FifiT,
First of all, I would like to take this chance to thank you for choosing our Resort. It was our pleasure to serve you during your holiday in Phu Quoc.
I regret that you were affected by many reasons. Your constructive feedback has been shared with the management board for review and action as we have never stopped strive to improve the quality of our services. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again.
Best regards,
by A verified traveler
Posted 11 Feb 2019 on Hotels
Comment from Hotel Management
15 Feb 2019 by Cindy (Ms.), Hotel Management
Dear Mr. Michael,
Thank you for an awesome review. How wonderful to hear that you have had such a fabulous stay with us! While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future.
Best regards,
Cindy (Ms.)
