Ratings based on 132 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 7 Jan 2024
Accor Hotels needs to properly train its hard working staff, especially in the restaurants.
Comment from Hotel Management
9 Jan 2024 by Guest Relations, Hotel Management
Dear Kerri,Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings.I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely,Felicia Front Office Manager
by A verified traveler from APO
Posted 23 Dec 2023
Clean nice stay. Big beautiful villa. All the Staff are very friendly. Very windy in December with the wind blowing all day to include at night making it hard to sleep. My son enjoyed the kids zone. The sunset beach was disappointing as there is no public bathroom available and we continually found pieces of glass in the sand. The water was cloudy, not like the photos.
Comment from Hotel Management
26 Dec 2023 by Guest Relations, Hotel Management
Dear Sean,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Guest Relations, Hotel Management
Dear Tamami,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc ResortSuch comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager
by A verified traveler
Posted 7 Sep 2023
Excellent customer service. Helpful staff, great food
Comment from Hotel Management
9 Sep 2023 by Guest Relations, Hotel Management
Xin Chao Kevin,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
by A verified traveler
Posted 21 Aug 2023
너무너무 좋았고 날씨 습도 온도 수영장 모든 것이 완벽했어요. 더럽 the love....
Comment from Hotel Management
9 Sep 2023 by Guest Relations, Hotel Management
Xin Chao Hyunah,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
by A verified traveler
Posted 15 Aug 2023 on Orbitz
Beautiful clean property with AMAZING genuine service. Highly recommend!
Comment from Hotel Management
9 Sep 2023 by Guest Relations, Hotel Management
Xin Chao Wayne,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager
by A verified traveler
Excelent to stay and relax
Posted 9 Feb 2023 on HotelsI was stay 10 days at room 223, it was an amazing resort, the beach was nice and clean, nice view, the room was so clean and absolutely spacious and comfortable with every single thing. The staff was so friendly and respectful, even Mr. Patrice Laudrein who is the General Manager of Premier Village came to the Market Restaurant breakfast buffet) every morning to say hi ad care about every customers, the food was good. I would love to recommend to everyone for someone who would like to to enjoy the lovely resort and beautiful beach, and I would love to say thanks Premier Village staff for all.
Comment from Hotel Management
20 Feb 2023 by Guest Relations, Hotel Management
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
by A verified traveler
Posted 4 Feb 2023
Super nice staffs with excellent services.
We booked a beachfront villa which has an amazing view and jst a few steps to a very clear crystal beach.
Our family stayed the whole time in the villa to enjoy and relax. We canceled trips to visit elsewhere since we really love everything in the village.
Highly recommend 👍
Comment from Hotel Management
20 Feb 2023 by Guest Relations, Hotel Management
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "
by A verified traveler
Posted 19 Jan 2023
Comment from Hotel Management
17 Mar 2023 by Guest Relations, Hotel Management
"Dear Nghia, Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "
