Ratings based on 60 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Vanna,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Nancy,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler from oklahoma city
Posted 13 Feb 2024
Comment from Hotel Management
8 Apr 2024 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Ngoc Cuong,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Hwang,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler
Posted 27 Dec 2023
5 star hardware but 2 star service. This is the first time I’ve experienced no beach towels in a 5-star beachfront resort. Staffs walking around but don’t take your orders, kept avoiding eye contacts and simply don’t want to serve
Comment from Hotel Management
30 Dec 2023 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Maggie,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments as well as constructive feedbacks on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler
Posted 10 Oct 2023
5 Star Resorts - Next to a private quiet beach. The villa is clean and the staff are really friendly. Breakfast was amazing. Great resorts if you need to rest and relax. It's far away from most of the attractions.
Comment from Hotel Management
31 Oct 2023 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Nam,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler
Posted 9 Oct 2023
Worst customer service
by A verified traveler
Beautiful resort
Posted 2 Sep 2023 on HotelsWe had a fabulous stay at the New World Resort Phu Quoc.
Pros: The beach is absolutely stunning and the villas are gorgeous. The breakfast buffet was incredible, we loved that it was slightly different every day. Happy hour is good value and generally all of the staff are eager to please.
Cons: Food and drink prices are very expensive for Vietnam, almost on London levels which was a shock after travelling here from a 5 star hotel in Hoi An where spa/food/drinks prices were roughly half those here. Too many rules - e.g. bikes can’t be taken outside the property. Why not? At other hotels we stayed at on our trip they could be taken anywhere, where the roads were far less quiet! My husband got chased down the road by security. Likewise towels could not be taken further along the beach etc. There was no flexibility either, e.g. we had half an hour to kill before we could check in so our children wanted to use the giant pool flamingo for 30 mins, but the staff were adamant we had to pay for an hour and it was not possible to pay half for the time we actually wanted to use it. No outside food allowed to be taken into bills etc etc. These little niggles were quite irritating and don’t make for a relaxing holiday. However, we still loved the hotel and really enjoyed our stay.
Comment from Hotel Management
3 Sep 2023 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Laura,Thank you for choosing New World Phu Quoc Resort for your holiday destination in Pearl Phu Quoc Island.It's our pleasure to have you and your family with us and knowing that you had a fabulous stay.Your constructive feedback is highly appreciated and definitely forward to related department for service improvement to make sure highest satisfaction to all of your guest.Once again, thank you for staying with us and we look forward to welcoming you back very soon.Regards
by A verified traveler
Posted 21 Aug 2023
LOVELY LOVELY LOVELY!
The experience was so positive I want to visit Phu Quoc again before I had even left! You travel by buggy everywhere within the premises, and staff nicely arrange everything for you.
The rooms are clean and spacious, with the pool in the villa makes the whole experience another level up! Recommend!!!!!
Comment from Hotel Management
21 Aug 2023 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Amber,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
by A verified traveler
Posted 20 Aug 2023
Stunning resort! Our only regret was not staying longer! We absolutely loved it and really can’t wait to come back! Thank you for an excellent time!
Comment from Hotel Management
21 Aug 2023 by Thai Nguyen - Room Division Manager, Hotel Management
Dear Marina,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
