Ratings based on 140 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024
Great staff.
The place could do with some repairs though as there's marks all along the walls, some stains on the furniture and there was once ants crawling around the back.
by A verified traveler
Posted 4 Mar 2024
This property is so beautiful. It's well maintained, the staff was amazing, and I had a really relaxing and enjoyable time. The beach is beautiful too, and there's nothing quite like waking up and being just steps away from it. Was able to rent a scooter directly from the front desk which made travel around the island very easy, and I highly recommend this resort for anyone looking to escape to paradise.
by A verified traveler
Posted 6 Apr 2023 on Orbitz
Due to early morning flight, the staffs are very nice to arrange shuttle and provide individual breakfast togo for on the flight to eat. Honestly, I don’t see this kind of service anywhere except Mercury Resort and Villa. I definitely recommended my family and friends to book future stay in Phu Quoc.
by A verified traveler
Posted 4 Mar 2023 on Hotels
by A verified traveler
Posted 17 Jun 2022 on Hotels
by A verified traveler
10/10
Posted 23 Feb 2020 on HotelsWow!!!! I was actually surprised how amazing this place was, I stayed in the executive bungalow, which has ocean view and private pool. Really excellent management, and will 100% visit again.
Comment from Hotel Management
2 Mar 2020 by MR Sean, Hotel Management
Dear Stephen,
Thank you so much for you lovely review. We really do appreciate your crucial feedback to help us ensure quality service which our guests deserve. We hope to see you again soon.
Yours sincerely MR Sean. Guest Relation
by A verified traveler
Posted 28 Dec 2019 on Hotels
Stayed 6 Nights, staff spoke multi languages, the hotel even put a Christmas Eve dinner together with turkey. All and all a very good resort.
Comment from Hotel Management
30 Dec 2019 by Ms. Trinh Tran, Hotel Management
Dear Value Guest,
Xin Chao from Mercury Phu Quoc Resort & Villas,
We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our hotel. You cannot imagine how grateful we are knowing that overall you had a wonderful stay with us. Thank you for choosing our resort to become part of your holidays during your visit in the lovely island of Phu Quoc. Thank you as well for all the compliments with our services and facilities.
We will be very happy to have you return to us in the future and give you another unforgettable experience.
Yours sincerely,
by A verified traveler
Nice stay
Posted 26 Dec 2019 on HotelsSchoene Zimmer, super Fruehstueck und toller Staff. Der Preis ist evtl ein bisschen zu hoch fuer den gebotenen Standard, aber das lag vielleicht auch an der Saison (Weihnachten)
Comment from Hotel Management
5 Jan 2020 by Ms.Trinh Tran , Hotel Management
Dear Maureen,
Xin Chao from Mercury Phu Quoc Resort & Villas,
We are very excited to read your gorgeous feedback about our resort concerning with your recent experience in our hotel. You cannot imagine how grateful we are knowing that overall you had a wonderful stay with us. Thank you for choosing our resort to become part of your holidays during your visit in the lovely island of Phu Quoc. Thank you as well for all the compliments with our services and facilities.
We will be very happy to have you return to us in the future and give you another unforgettable experience.
Yours sincerely,
by A verified traveler
Posted 5 Nov 2019 on Hotels
by A verified traveler
Posted 8 Sep 2019
