Ratings based on 205 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Quiet resort with clean beach since the staffs clean it every morning.
It is a bit far from the central area and it is nearly impossible to book Grab from the resort. The resort does have free shuttle from/to the airport which you must notify them at least 48 hrs in advance. It also has free shuttle to the Duong Dong market but you have to book it at least 24 hrs in advance.
The property is large and they closed down the restaurant near our room. The weather was very hot (38-40 C) when we were there so it was a task to walk to the restaurant at the other end of the resort for food. They do have small carts to drive us around if needed.
The free breakfast was delicious and had plenty options for you to choose from, Western cuisine and Vietnamese cuisine. Their noodles never failed me. And they do try to change the menu a bit. However, you have to pay for lunch and dinner still and they are very expensive.
We enjoy our stay at the resort but not sure if we will be back.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 7 Apr 2024
No special benefit due to Expedia. Property is excellent and would love to visit again.
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Anandaraman,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
by A verified traveler from Pottsville
Posted 26 Feb 2024
Very nice place, great breakfast. Drinks and food after breakfast are too expensive.
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Ignacy,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
by A verified traveler
Posted 19 Feb 2024
Positives: gracious welcoming staff. Manager Cindy made a special effort to connect with us several times over the course of our stay, lovely swimming pools, nice sandy beach, delicious food at the restaurants, we had an ocean-view villa with its own pool, an outdoor tub & an outdoor shower.
Negatives: ants in our room and twice in our bed. Ugh! We mentioned it to the staff after our first night but still had ants up to the last of our 5 night stay. I was surprised that the manager did nothing more than apologize and thank us for being so nice about it. When you pay a lot for a room in a higher end resort, I would expect to have gotten a discount on my accommodation.
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Amanda,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Jeanne-Marie,We would like to thank you for taking the time to write us a nice review on Agoda!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
by A verified traveler from san jose
Posted 8 Jan 2024
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Andrei,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
by A verified traveler
Posted 5 Jan 2024 on Hotels
by A verified traveler from Canby
Posted 18 Dec 2023
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Nathan,We would like to thank you for taking the time to write us a nice review on Expedia!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
22 Apr 2024 by The Green Bay Management Team, Hotel Management
Xin Chao Son,We would like to thank you for taking the time to write us a nice review on Hotels.com!It was a pleasure for us to be your host during your special vacation in Phu Quoc and are happy to see that we managed to create a perfect stay for you. Your appraisal is much appreciated, and your kind words will be shared with the entire Green Bay team much to their enjoyment.Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in Pearl Island.Kind regards,
