Ratings based on 199 Verified Reviews

4.4 out of 5
86% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 12 Apr 2023
Absolutely STUNNING property. My stay exceeded all expectations. I highly recommend you check Famiana out for your trip!
Comment from Hotel Management
13 Apr 2023 by VI DANG - GRM , Hotel Management
Dear Myron, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations ManagerFamiana Resort and Spa Phu Quoc
3 out of 5
by A verified traveler

Posted 21 Apr 2022
The room is spacious bur the beach was very disappointing. There was a wall then big slope then right to water edge. The beach was littered with garbage so ocean water was brown and had garbage floating. No way I want to go in to swim in that. Buffett breakfast was good.
Comment from Hotel Management
30 Jul 2022 by GRM, Hotel Management
Dear Ms Hang , Thank you for your recent visit to the Famiana Resort and Spa and for taking the time to write such a thorough review. We are very happy you have appreciated our spacious room and our good breakfast. We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been taken under consideration and reported to according services. We hope to have the pleasure of welcoming you again at Famiana Resort and Spa! Best regards, Vi Dang (Ms.) Guest Relations Manager
5 out of 5
by A verified traveler

Posted 10 Apr 2022 on Hotels
Comment from Hotel Management
30 Jul 2022 by GRM, Hotel Management
Dear Francesca, Thank you very much for your wonderful review. We are delighted to know that you had a perfect experience here. Hope to have more opportunities to welcome you and your family here Best Regards, Vi Dang (Ms) Guest Relations Manager
5 out of 5
by A verified traveler from Vietnam

Posted 29 Aug 2020
Outstanding service staff. They help me a lot when I need some medicine
Comment from Hotel Management
17 Nov 2020 by GRM, Hotel Management
Dear Dr. Vuong, Thank your very much for your stay and nice feedback. We hope to have more chances to welcome you and your family. Wish you all the best. Best Regards, Vi Dang (Ms.) Guest Relations Manager
5 out of 5
by A verified traveler

best breakfast & we didn’t want to leave

Posted 25 Feb 2020 on Hotels
We loved this place!! Clean large lovely room and bathroom with air conditioning! Best breakfast buffet!! Super nice staff, the pool and palm tree lined beach with all the hammocks and swings and 200,000 dong massages on the beach are the best!! We ended up staying one more night and very sad to leave. They upgraded our room, very accommodating, free airport service and very helpful to plan our days. atM right outside with lots of restaurants and store right next to the resort. Take a jeep tour to the north part of the island and go the cable car water park in the south. We had no idea that’s what was down there and we had the whole park to ourselves!
Comment from Hotel Management
26 Feb 2020 by Oanh Cao, Hotel Management
Dear Kandice, Thank you very much for your wonderful review. We are delighted to know that you had a perfect experience here. Hope to have more opportunities to welcome you and your family here! Wish you all the best. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
5 out of 5
by A verified traveler from Australia

Posted 26 Jan 2020
Staff very helpful and friendly. Great location. Beach front villa was amazing.
Comment from Hotel Management
28 Jan 2020 by Vi Dang - GRM, Hotel Management
Dear Rachael, Thank you very much for your wonderful review. We are delighted to know that you had a perfect experience here. Hope to have more opportunities to welcome you here Best Regards, Vi Dang (Ms) Guest Relations Manager
5 out of 5
by A verified traveler

Posted 11 Dec 2019 on Hotels
Comment from Hotel Management
12 Dec 2019 by oanhcao, Hotel Management
Dear ILIANA, Thank you very much for your stay and nice score for us. We note all your thought and spread all your praise. wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
4 out of 5
by A verified traveler

Posted 19 Nov 2019
We had to go to 4 rooms to find one in which the AC was working.
Comment from Hotel Management
20 Nov 2019 by oanhcao, Hotel Management
Dear Valued Guest, Thank you for your recent visit to the Famiana Resort and Spa and taking the time to write such a thorough review. We understand that all you need for a vacation is the most relaxed and peaceful space We apologize for any inconvenience cause you. Please be assured that we take your comments very serious and that we will work on all subjects in order to improve our service Once again thank you for your stay and we all look forward to welcoming you again to Famiana for your next holiday in Phu Quoc ! Wish you all the best. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
5 out of 5
by A verified traveler

Posted 12 Nov 2019 on Orbitz
Service is excellent, staff and amenities! Beach bar need an upgrade, food is good at restaurant! But breakfast is kind of limited options. We enjoyed staying at this hotel a lot!
Comment from Hotel Management
12 Nov 2019 by oanhcao, Hotel Management
Dear Valued Guest, Thank you very much for your nice review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc
5 out of 5
by A verified traveler

Posted 27 Oct 2019 on Hotels
Comment from Hotel Management
28 Oct 2019 by Vi Dang - GRM, Hotel Management
Dear Our Valued Guests, Thank you very much for staying with us and for giving us the highest score. We hope to have the pleasure of welcoming you again at Famiana Resort and Spa! Best regards, Vi Dang (Mrs.) Guest Relations Manager
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