Ratings based on 153 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
Overall a great stay. The pool,beach and garden areas are outstanding. Plenty of sunbeds.There is a huge choice with the breakfast buffet but it is very busy at all the different times we went. Lots of dining options across thd road. Slight disatifaction with cleaning where something was wrong most of the 14 days we stayed. Small niggles - no bath towels,no towels. Robes taken but not replaced. In room dining trays (not ours) left in the corrider for 3 days before we asked for them to be removed.
by A verified traveler
Posted 9 Mar 2024
Great location and facilities. Seemed understaffed for the size of hotel and number of guests. Looked like a 5 star hotel, but definitely didn’t experience like a 5 star hotel, with things missing or broken in room, took a long time for staff to action anything, breakfast was mostly cold and coffee hard to come by most mornings.
by A verified traveler
Posted 21 Feb 2024
I stayed over the Tet holiday, so naturally the hotel was full and there were a lot of children around. In saying this the hotel is designed to accomodate for children and it dose it well with pool access and game for them as well. All ocean view rooms have great sight lines of the waterfront and a nice sized balcony for two people to watch. I can recommend watching the sunset from the rooftop bar or the beach.
Only one problem I encountered was the noise from the hall way, the walls between rooms are quiet so you will not hear your neighbours however once In the hallways you will hear the noise of bags and screaming children or yelling parents like they are in your room.
Breakfast was a good selection of both western and Asian foods however recommend you go early to beat crowds.
Can recommend this hotel!
by A verified traveler
Posted 10 Jan 2024
Location was good for families. Beautiful beach. Food was great. Free shuttle was a plus. Never understood how cleaning rooms worked. I was requesting a cleaning at 8 am and most of the time room was not cleaned till 4 pm even though they cleaned one room before or afer us or across from us ( this was every single day for 11 days in a row) sometimes our rooms were not cleaned at all even though we requested that service early in the morning. Cleaning quality was not good either, balcony was never cleaned in 11 days. Another thing we were not impressed was the line at the coffee machine in the morning and watering the flowers at the roof top or some balconies and dripping water on us while we were eating breakfast. I hope they improve this little things.
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay at Best Western Premier Sonasea Phu Quoc. We're pleased to hear that you found our location suitable for families, enjoyed the beautiful beach, and appreciated the quality of our food. We also appreciate your recognition of the complimentary shuttle service.However, we sincerely apologize for the inconvenience you experienced regarding the housekeeping service. Your comments have been duly noted, and we will address these issues with our housekeeping team to ensure that such instances do not recur in the future.Your feedback is invaluable to us as we continuously strive to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.
by A verified traveler
Posted 7 Jan 2024
Celebrated a milestone birthday while staying here. My wife notified them and they made all sorts of promises to make the stay special. We received nothing at all and in fact had numerous poor customer interaction with the local staff. Would not recommend this hotel despite the nice environment.
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you for sharing your feedback with us, and we extend our sincerest apologies for any inconvenience you experienced during your recent stay, especially on such a special occasion.We're truly sorry to hear that we fell short of meeting your expectations and that the promises made to enhance your stay were not fulfilled. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we regret that we did not meet this standard during your visit.Please rest assured that we take your feedback seriously, and we will investigate the issues you raised with our team to ensure that similar situations do not occur in the future. Your feedback is invaluable to us as we continually strive to improve the guest experience.Once again, we apologize for the shortcomings you experienced, and we hope for the opportunity to regain your trust and welcome you back for a more positive experience in the future.
by A verified traveler
Posted 4 Jan 2024
We stayed here over the Christmas break and although the hotel was at capacity we could not fault it. The staff, especially Quin at reception, was extremely helpful and kind. No question was left un answered and the hospitality staff were amazing. We did not have to wait very long for anything. Would definitely recommend this place again.
The fire show and the Foam Party was so much fun.
Thank you
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you for choosing Best Western Premier Sonasea Phu Quoc for your Christmas break, and for sharing your wonderful feedback with us. We're thrilled to hear that despite the hotel being at full capacity, you had a fantastic experience with us.It's heartening to know that our team, particularly Quin at reception, provided you with exceptional service and made your stay memorable. We take pride in delivering excellent hospitality and ensuring that all our guests feel welcome and well taken care of.We're delighted that you enjoyed the entertainment offerings during your stay, including the fire show and Foam Party. It's always our aim to provide a diverse range of activities for our guests to enjoy and create lasting memories.Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another memorable stay with us in the future.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Our Phu Quoc getaway, anchored at Best Western Premier - Sonasea Phu Quoc, proved transformative. Situated on the island's southwest side, a brief 20-minute ride from the airport, it quickly evolved into our cherished family haven.
Major kudos to Ms. Trang, the stellar Front Desk maestro, and Mr. Long from the concierge tour desk – the true heroes of our adventure. Ms. Trang's personalized tour of fantastic villas and the coveted balcony suite gave us a sneak peek into future vacations, leaving us with numerous reasons to make this our go-to getaway.
The initial impression was nothing short of magical. The breezeway lobby adorned in Christmas splendor and the staff's efficient and welcoming nature set a tone of warm hospitality, initiating us with a complimentary beverage.
Our deluxe suite, a spacious 2-bedroom, 2-bathroom apartment-style haven, exuded cleanliness and comfort. The room's impeccable sparkle and swift, top-notch housekeeping addressed any tweaks promptly.
The beds were a dream, granting us a sleep fit for royalty. Breakfast, always a winner, left a minor beef – the absence of their legendary banana bread every day. Despite this, the overall spread remained top-notch.
The pool emerged as the hero for our 9 and 11-year-old duo, who practically camped there, alternating between the main pool by the lobby and the 300-meter figure-eight pool leading to the beach pool. Pro tip: best swim times are early mornings and late afternoons till closing.
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you for choosing Best Western Premier Sonasea Phu Quoc for your getaway and for sharing your wonderful experience with us. We're thrilled to hear that your stay with us was transformative and that our resort became your cherished family haven.We truly appreciate your kind words regarding our team members, especially Ms. Trang and Mr. Long. They will be delighted to hear that they made a positive impact on your adventure. Ensuring personalized service and creating memorable experiences for our guests are always our top priorities.It's fantastic to know that you enjoyed our spacious deluxe suite, the Christmas ambiance in the lobby, and the efficient and welcoming nature of our staff. We apologize for the minor inconvenience regarding the absence of our legendary banana bread every day, and we will certainly take your feedback into consideration to further enhance our breakfast offerings.We're delighted that your children had a great time at our pools, and we appreciate the pro tip for the best swim times. Providing a relaxing and enjoyable environment for families is important to us, and we're glad to hear that we succeeded in doing so during your stay.Once again, thank you for your valuable feedback, and we look forward to welcoming you and your family back for another memorable vacation in the future.
by A verified traveler
Average hotel in empty location
Posted 24 Dec 2023 on HotelsAverage hotel in average area - don’t expect anything special. If you want to pick better place go to Sao beach and/or Grand World area
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you for sharing your feedback with us. While we regret to learn that your experience at our hotel was not exceptional, we appreciate your honest review.At Best Western Premier Sonasea Phu Quoc, we continuously strive to provide our guests with memorable experiences and exceptional service. We apologize if we fell short of meeting your expectations during your stay.Your feedback is valuable to us, and we will use it to identify areas for improvement and enhance the quality of our services. We understand that different guests have varying preferences, and we regret that we were unable to fully meet yours on this occasion.We hope you had a pleasant overall stay on the island, and we appreciate your consideration of our property. If you decide to give us another opportunity in the future, we would be delighted to welcome you back and provide you with an improved experience.
by A verified traveler
Posted 21 Dec 2023
Modern property with good amenities
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you for choosing to stay at Best Western Premier Sonasea Phu Quoc and for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our property modern with good amenities.Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's rewarding to know that our efforts have met your expectations.We hope to have the opportunity to welcome you back to our property in the future.
by A verified traveler
Posted 25 Nov 2023
Great hotel beachfront property Easy to get Grab taxis to take you into the main shopping and restaurant areas as this is a quiet location although Walking Street across the road has plenty of eateries Trips easy to organise from the hotel Will definitely stay here again
Comment from Hotel Management
6 Feb 2024 by The Management Team, Hotel Management
Thank you very much for rate us on Expedia and hope to welcome you back in the near future.
