Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Phoenix
Posted 1 May 2024
Had a peace full stay for our honeymoon. Place was beautiful and quiet. Just wish the microwave rental was $25 flat fee for the stay and not per day. There are no vending machines anywhere on the property but there is a small market. When we happened to go there they were closed. It might be better if you bring your own snacks.
Comment from Hotel Management
3 May 2024 by HotelMgmt, Hotel Management
Thank you for choosing to spend your honeymoon with us, Rebecca, and congratulations on your marriage! We're delighted to hear that you found The Wigwam beautiful and enjoyed a peaceful stay. We appreciate your feedback on the microwave rental fee and the availability of snacks. We understand that these details can significantly impact the convenience of your stay, and we'll consider your suggestions as we aim to improve our amenities and services. We hope to welcome you back soon, perhaps for an anniversary celebration, and provide an even more enjoyable experience. Thank you again for sharing your thoughts.
by A verified traveler
Posted 29 Apr 2024
The decor was unique, and I had a comfortable stay.
Comment from Hotel Management
30 Apr 2024 by HotelMgmt, Hotel Management
We love knowing that our historic charm left such a lasting impression on you, Shanacia! It’s disappointing that we were unable to surpass your expectations, however, and we wish we understood more about your experience. Please visit us again soon at The Wigwam so we can work to earn another star or two!
by A verified traveler
Posted 29 Apr 2024
Enjoyed to quiet and peaceful meals..will be even nicer when Tower pool is back up and running…
Comment from Hotel Management
30 Apr 2024 by HotelMgmt, Hotel Management
We’re so glad you were able to relax and enjoy a five-star getaway with us at The Wigwam, Randy! We agree with you, we can’t wait until our Tower Poll is ready for guests. Please make plans to return soon for more fun in the sun!
by A verified traveler
Posted 22 Apr 2024
Nice Property but way over priced and over crowded.
One of the Pools was not working, 4 ro 5 different weddings and parties going on at same time....Have to walk really far. Was there for a wedding but would never stay there again for the outrageous amount of money
Oh, they charge extra for everything...water, microwave, crib or cot.....a joke.
Comment from Hotel Management
24 Apr 2024 by HotelMgmt, Hotel Management
While we appreciate your high rating for The Wigwam, Ross, it’s disappointing that your visit fell short of the relaxing, pleasant experience we aim for and we wish we had the chance to address your concerns directly. Our team will review your feedback to see how we can improve the guest experience. Thank you for your input.
by A verified traveler from Vail
Posted 18 Apr 2024
Everything
Comment from Hotel Management
23 Apr 2024 by HotelMgmt , Hotel Management
How wonderful to know that you enjoyed your stay, Gary! Thanks so much for your top score. We hope to welcome you back soon to The Wigwam!
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 5 Apr 2024
The newly renovated rooms are beautiful. Having stayed here many times it made our stay even better and we didn’t think that was possible. Special thank you to Brooke who, at our check in, made us feel welcomed and like true VIPs.
Comment from Hotel Management
9 Apr 2024 by HotelMgmt, Hotel Management
Some of our guests become like family, Tobi, and we're elated to hear that you felt welcomed and valued during your recent stay! Thank you for sharing your wonderful review and perfect rating. It's terrific to hear that our fresh, elegant accommodations surpassed your expectations. We can't wait to see you again soon at The Wigwam!
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
25 Apr 2024 by HotelMgmt, Hotel Management
Greg, thank you and we can’t wait to welcome you back again for another five-star stay!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Hotelmgmt, Hotel Management
Courtney, your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again.
by A verified traveler
Posted 1 Apr 2024
Great resort. Service at restaurants was way below expectations (45 min - 1.5 hour wait for 2 kids 2 adults meals) otherwise awesome.
Comment from Hotel Management
4 Apr 2024 by HotelMgmt, Hotel Management
While we regret that our dining service was not reflective of our usual excellence, Kyle, it's wonderful to hear that you enjoyed a memorable experience with us at The Wigwam! Your comments will be used to see where retraining may be needed. Please visit us again soon!
