Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Great customer service. Staff is professional and very helpful.
by A verified traveler
Posted 14 Jun 2024
The staff here were really friendly and the rooms were relatively clean.
Breakfast was the normal fare but not bad overall.
Since Marriot properties are pet friendly, when we checked in, we didn't smell that pet odor which was a plus.
But, i lay down on the couch for a bit and didn't realize until afterwards that the couch was covered in dog hair and i started itching up a storm. I'm not allergic, but there must have been a lot of it on the couch.
I notified the front desk and they had someone come up and change out the cushions out right away. Which i though was excellent!! So, check your couches as you enter if you are sensitive.
by A verified traveler
Posted 12 Jun 2024
Love it
by A verified traveler
Posted 12 Jun 2024
Overall had a great stay! The room was spacious, very clean and staff was kind and helpful.
by A verified traveler
Posted 5 Jun 2024
Nice and very close to airport. Only bad thing breakfast is served at 7am we needed to be at the airport by 7.
by A verified traveler
Posted 5 Jun 2024
Very nice room, very spacious, loved all the available soaps, and especially the free breakfast! Would definitely stay here again!
Comment from Hotel Management
5 Jun 2024 by J Foard, Hotel Management
Dear Shannon,We greatly appreciate your kind words! Our staff here at the SpringHill Suites at Arizona Mills Mall strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!
by A verified traveler
Posted 3 Jun 2024
From the moment we arrived, we were greeted kindly. Desk attendant had great energy and was so helpful with all our questions.
The hotel lobby is well lit and cared for, it even smells freshly cleaned which was very nice. There were plenty of luggage trolleys to take pur luggage to our room. The elevator and room hallways were very well lit and very clean. Again that just cleaned smell. Loved that.
Our room was spacious, well cleaned and smelled fresh. No smoke odor or musty odors at all. Decor was mordern and in great condition. Linens were in great condition, crisp white and fresh smelling. Our a/c worked great and was nice and quiet. Windows are sound proofed so we had no outside noise even though there was a motorcycle club having an event at a neighboring property.
Lots of places to eat nearby, stores to pick up any forgotten toiletries and the outlet shopping mall just a block or two away was so convenient.
The 10 greeway on/off ramps are right around the corner so getting to and from the airport or travel by car is very easy.
One draw back was the several cannabis dispensaries nearby as the smell is quite strong when you are out in the parking area of the hotel.
Comment from Hotel Management
5 Jun 2024 by J Foard, Hotel Management
Dear Elizabeth,We greatly appreciate your kind words! Our staff here at the SpringHill Suites Tempe at Arizona Mills Malls strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!
by A verified traveler
Posted 31 May 2024
Clean, quiet and comfortable.
by A verified traveler
Posted 28 May 2024
Also horrible parking area
by A verified traveler
Posted 21 May 2024
