Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Good
by A verified traveler from Los Angeles
Posted 16 Jun 2024
Staff was great, the property is shabby
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Richard,Thank you for sharing your feedback. It is delightful to hear that the team members made a positive impression on you. We appreciate your comments about the property and will consider them for future improvements. Your input is invaluable to us.
by A verified traveler
Posted 10 Jun 2024
Not my things
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Adarreick, thank you for your feedback. Everyone has different preferences, and we understand that not everything will be to everyone's liking. If you have specific concerns or suggestions, we would love to hear them as we continually strive to improve.
by A verified traveler
Posted 7 Jun 2024
Is not clean
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Johanna, the cleanliness of our accommodations is something we take seriously. Your feedback is appreciated, and our team will address this concern promptly. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Daniel, thank you for your 5-star rating! The team at Sonesta Simply Suites Phoenix Tempe is delighted that you had a fantastic stay. We're looking forward to welcoming you back soon!
by A verified traveler from Milwaukee
Posted 1 Jun 2024
M.B Intials is the assistant manager and I wouldn’t personally recommend working with her getting you checked in and out
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Shanice, thank you for sharing your feedback. We regret hearing that your experience during check-in and check-out was not ideal. Your insights are important, and we will ensure they are reviewed internally to enhance our service.
by A verified traveler
Posted 31 May 2024
Lady with the glasses an older woman...she is the best! Very professional and courteous.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Johannalee,Thank you for your kind words about the team at Sonesta Simply Suites Phoenix Tempe. We are delighted to hear that our colleague provided you with such professional and courteous service. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 29 May 2024
.
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Mary, thank you for your outstanding review of Sonesta Simply Suites Phoenix Tempe! Our team members are thrilled to hear that you had a great experience with us. We're looking forward to welcoming you back on your next visit!
by A verified traveler from Milwaukee
Posted 29 May 2024
A nice hotel for the cost seems very family oriented or nice for a couple that’s visiting town the mall is not far airport is within miles Nice hotel My Favorite Choice when visiting AZ
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Shanice, thank you for choosing Sonesta Simply Suites Phoenix Tempe. We're thrilled to be your preferred choice when visiting AZ. It's also wonderful to hear that you find our location convenient and appreciate the family-friendly atmosphere. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 26 May 2024
Room clean, hallway light did not work when I checked in. Refrigerator and AC made noise all night. Take ear plugs if you’re a quiet sleeper.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Maureen, thank you for choosing Sonesta Simply Suites Phoenix Tempe. We're pleased to hear that you found your room clean. We appreciate your feedback regarding the hallway light and the noise. Your comments are valuable to us, and we strive to provide the best possible experience for our guests. We're looking forward to welcoming you back.
