Ratings based on 262 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Deerfield
Posted 14 Jun 2024
The property is new construction and decorated nicely. It’s close to dining and shopping.
Comment from Hotel Management
14 Jun 2024 by lavanya, Hotel Management
Thank you for the review. We hope to welcome you back in the future.
by A verified traveler from Houston
Posted 12 Jun 2024
Excellent property to share a space with friends or family. Excellent amenities. Coffee machine in the lobby. Great common room, pool and office space. Only concern was check-in and check-out. First, the pre-check-in was a major pain, you have to send a copy of your ID, etc. I was sharing with a friend and she could never complete her check-in for some reason (I called several times) and she was the one to check-in first, so it was important she could get the codes and everything. When I checked in, I requested a second key card for the door. We are two adults and not going to be glued together all the time so, need two cards, makes sense for a two bedroom apartment... And I was told I had to pay for it ? After I prodded a bit they told me it was just a deposit, and then changed the amount from 100$ to 150$. Hmmm. There was no-one at the front desk when we checked out (that's the time the person chose to do their rounds apparently, right when everybody is actually leaving), so I took pictures of the TWO key cards left on the desk to ensure I would not be charged. The person showed back as I was waiting for my ride... Other than this... excellent stay.
Comment from Hotel Management
13 Jun 2024 by Ruan, Hotel Management
Thank you for your review, we will address your concerns.
by A verified traveler
Posted 7 Jun 2024
The units are new and clean and the location is excellent in old town!
Comment from Hotel Management
7 Jun 2024 by Zandre, Hotel Management
Thank you for the review. We hope to welcome you back in the future.
by A verified traveler
Posted 22 May 2024
I love staying at Sentra Scottsdale.
Comment from Hotel Management
22 May 2024 by Zandre, Hotel Management
Thank you for your great review. Please visit us again soon!
by A verified traveler from Carlsbad
Posted 21 May 2024
Resort fee and parking $$ was a surprise. Bathroom floor had not been cleaned.
Comment from Hotel Management
21 May 2024 by Ruan, Hotel Management
Thank you for your review. We will be addressing your concerns.
by A verified traveler
Posted 20 May 2024
Great area, very comfortable stay!
Comment from Hotel Management
20 May 2024 by Ruan, Hotel Management
Thank you for your great review.
by A verified traveler
Posted 20 May 2024
The property itself was very nice. The units are very modern and I loved the access to the pool area and court yard. What I didn't like was the lack of supplies in the unit. We booked for a week and I would have expected to have enough basic supplies such as toilet paper, paper towels, tissues for that week. We could request online but it would only allow us to request 1 item at a time. Also, the kitchen supplies were next to nothing. No dish cloths, tea towels, a very small bottle of dish soap. We choose a condo so that we could cook our meals to save on costs but it was difficult without having the proper utensils.
Another issue I had was when we were in the party room, we were very respectful for noise for the units around but still was asked to shut it down at 10 p.m. We're on vacation! Unless we're making a huge ruckus, I don't see what the issue is. Same with the courtyard. We were very quiet and respectful and were told we had to go back to our units like we were kids. As much as I liked the building itself, I doubt that I would stay there again.
Comment from Hotel Management
26 May 2024 by Zandre, Hotel Management
Thank you for your feedback. We will be addressing your concerns
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
3 Jun 2024 by Zandre, Hotel Management
Thank you for the review. We hope to welcome you back in the future.
by A verified traveler
Posted 13 May 2024
Cute unit with everything I needed. Very comfortable.
I had issues getting checked in remotely and was trying to get help via text. I could not access any help by phone.
The additional parking fee and app I needed to install in order to purchase parking (for $25/night!) was a real hassle. It would be so much better to just include it in the price up front. The person at the desk when I arrived (which I didn't realize would be there) was really helpful. The people who were texting me when I was trying to sort out the parking, check in, etc., were not very helpful, which was pretty frustrating. Could definitely use some improvements with customer service.
Comment from Hotel Management
14 May 2024 by Lavanya, Hotel Management
Thank you for the review. We apologize for this unfortunate experience.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
27 May 2024 by Zandre, Hotel Management
Thank you for your great review. Please visit us again soon!
