Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We liked how funky the facility was making it a rememberable stay.
by A verified traveler
Posted 30 Apr 2024
It is in an alright area.
Comment from Hotel Management
30 Apr 2024 by Blayz, Hotel Management
Dear Niki,It's great to know that you found our hotel's location to be satisfactory. We understand the importance of providing our guests with a convenient and safe environment, and we're pleased that our area met your expectations.At Moxy Tempe, we are committed to providing a memorable and enjoyable experience for all of our guests, and your satisfaction is our top priority. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know.
by A verified traveler
Posted 29 Apr 2024
The staff was nice. The rooms didn't have normal amenities like a coffee maker, fridge, closet, or cups. The pool was very dirty, one elevator worked sometimes, and a lot of noise off the road.
Comment from Hotel Management
30 Apr 2024 by Blayz, Hotel Management
Dear Daniel,I'm pleased to hear that you found our staff to be nice; providing exceptional service is at the heart of what we do. However, I'm disappointed to learn that certain aspects of your stay did not meet your expectations.Your comments regarding the room amenities, cleanliness of the pool, elevator functionality, and noise level are deeply concerning. Please accept my sincerest apologies for any inconvenience or discomfort these issues may have caused you during your time with us. Rest assured, I have personally addressed each of these matters with our team to ensure that immediate action is taken to rectify them.Regarding the room amenities, we understand the importance of providing the comforts and conveniences that our guests expect. We will explore ways to enhance the in-room experience to better meet your needs.Our pool maintenance protocols will be reviewed and reinforced to ensure that the pool area is kept clean and inviting for all guests to enjoy.Additionally, I apologize for any inconvenience caused by the elevator's intermittent functionality. We will conduct a thorough inspection to identify and address any underlying issues promptly.As for the noise disturbance from the road, while we strive to minimize external disruptions, I understand that it can impact the overall guest experience. We will explore additional measures to mitigate noise levels and ensure a more peaceful stay for our guests.Daniel, we truly value your feedback, and I assure you that your comments will not go unnoticed. If you decide to give us another chance in the future, I would love the opportunity to personally ensure that your next stay exceeds your expectations.
by A verified traveler
Posted 28 Apr 2024
Great stay but room was pretty dirty, didnt complain because price was good and we didnt expect 5 stars. Floor had sticky stuff on it, bathroom needed to be wiped down and there was a lot of dust in spots. Bed was super comfy. Staff very nice. Overall we were happy with two day stay but would have asked for a.cleaning if it was a longer stay.
Comment from Hotel Management
29 Apr 2024 by Blayz, Hotel Management
Hi Jaclyn,Thank you for sharing your feedback with us. I'm glad to hear that despite a few cleanliness concerns, you found our staff to be very nice and that you enjoyed the comfort of our beds during your two-day stay. Please accept my sincere apologies for the lapses in cleanliness you experienced in your room. We strive to provide each guest with a clean and comfortable environment, and it's disappointing to learn that we fell short of this standard during your visit.Your comments have been shared with our housekeeping team to ensure that necessary improvements are made to prevent similar issues in the future. We greatly appreciate your understanding, especially considering the value you found in your stay with us.Should your travels bring you back to Tempe, we would love the opportunity to host you again and provide you with a truly exceptional experience that exceeds your expectations.
by A verified traveler
Posted 28 Apr 2024
Friendly staff, relaxed environment, and was easy to navigate.
Comment from Hotel Management
29 Apr 2024 by Blayz, Hotel Management
Dear Dominick,Thank you so much for taking the time to leave us such a glowing review! It's fantastic to hear that you enjoyed your experience at Moxy Tempe and found our staff to be friendly. Creating a relaxed environment where our guests feel welcome and at ease is always our goal, so I'm thrilled that we were able to achieve that during your stay.We strive to make every aspect of our hotel easy to navigate, from check-in to exploring the local area. Your positive feedback reaffirms that we're on the right track.We truly appreciate your kind words and hope to welcome you back for another wonderful stay whenever your travels bring you to Tempe.
by A verified traveler
Posted 24 Apr 2024
I enjoyed the vibe of this property and rooms. Staff was always friendly and helpful. Food and drinks at the bar were delicious.
The only disappointment was the pool area. Only four lounge chairs available and two were broken. Cabanas were cute, but cushions looked dirty. Pool water was cloudy and dead bugs floating in the pool.
Comment from Hotel Management
25 Apr 2024 by Blayz, Hotel Management
Dear Stacey,Thank you for taking the time to share your feedback with us following your recent stay at Moxy Tempe. I'm delighted to hear that you enjoyed the vibrant atmosphere of our property, the rooms, and our friendly and helpful staff. Your positive comments about our food and drinks are greatly appreciated, and I'll be sure to share them with our team.I apologize for the disappointment you experienced with our pool area. Your feedback is crucial to us, and I want to assure you that we are taking immediate action to address the issues you raised. We will be replacing the broken lounge chairs and cleaning the cabana cushions to ensure they are in pristine condition for our guests. Additionally, our maintenance team will be addressing the pool water clarity and ensuring that it is maintained to the highest standards of cleanliness.We strive to provide our guests with an exceptional experience, and I regret that we fell short in this instance. Your feedback is invaluable to us as it helps us to identify areas for improvement and enhance our guest experience.We hope to have the opportunity to welcome you back to Moxy Tempe in the future and provide you with a five-star experience that meets and exceeds your expectations.
by A verified traveler
Posted 24 Apr 2024
The beds were comfy and the pool was great! The location was convenient to several kid-friendly activities as well as ASU. But there was a lack of attention to detail regarding cleanliness. The shower fixtures had soap scum on them, trash bins were without liners and dirty-looking, elevator floor un-vacuumed, and outdoor breakfast tables were dirty. Overall the building was notably worn. Would prefer something a step above next time.
Comment from Hotel Management
25 Apr 2024 by Blayz, Hotel Management
Dear Rachael,Thank you for taking the time to share your feedback with us following your recent stay at Moxy Tempe. I'm pleased to hear that you found our beds comfortable and enjoyed our pool area. It's also great to know that you appreciated our convenient location near kid-friendly activities and ASU.I sincerely apologize for the lack of attention to detail regarding cleanliness during your stay. Your feedback is crucial to us, and I want to assure you that we are taking immediate action to address the issues you raised. Our housekeeping and maintenance teams will be retrained to ensure that our rooms and public areas are maintained to the highest standards of cleanliness and presentation. We will also be conducting a thorough inspection of the entire property to identify and address any areas that require attention or refurbishment.We strive to provide our guests with a comfortable and enjoyable experience, and I regret that we fell short in this instance. Your feedback is invaluable to us as it helps us to identify areas for improvement and enhance our guest experience.We hope to have the opportunity to welcome you back to Moxy Tempe in the future and provide you with a five-star experience that meets and exceeds your expectations
by A verified traveler
Posted 22 Apr 2024
I wish I’d had the time to take advantage of more of the amenities! Everything I did experience was great, and I loved the room and property. Everything was super clean and I really enjoyed how the “simple” room design worked. It felt so homey compared to most hotels, so it was super easy to settle in immediately. Staff was super attentive and helpful, and checking in/out was a breeze.
Comment from Hotel Management
25 Apr 2024 by Blayz, Hotel Management
Dear Sarah,Thank you for taking the time to share your wonderful feedback following your recent stay at Moxy Tempe. I'm thrilled to hear that you enjoyed your experience with us and that you found our room design to be simple, homey, and comfortable. It's fantastic to know that you appreciated our clean property and that you were able to settle in immediately.I'm delighted to hear that you found our staff to be super attentive and helpful and that your check-in and check-out processes were smooth and efficient. Our team takes great pride in delivering exceptional service to our guests, and it's always rewarding to hear positive feedback in this regard.We would love to welcome you back to Moxy Tempe in the future and give you the opportunity to take advantage of more of our amenities.
by A verified traveler
Posted 18 Apr 2024
Overall a comfortable vibe, made everything easy with adjustments and even let me check in super early with jo charge. Certainly going to stay at a moxy hotel again when I travel.
Comment from Hotel Management
29 Apr 2024 by Blayz, Hotel Management
Dear Colton,Thank you for sharing your fantastic feedback with us! We're delighted to hear that you had such a positive experience during your stay at Moxy Tempe. Creating a comfortable vibe and ensuring our guests' convenience are top priorities for us, so I'm thrilled to learn that we were able to make everything easy for you, including accommodating adjustments and offering an early check-in at no extra charge.We're grateful for your kind words and your loyalty. It would be our pleasure to welcome you back to another Moxy Hotel whenever your travels bring you to a new destination.Looking forward to hosting you again in the future!
by A verified traveler
Posted 16 Apr 2024
Enjoyed the proximity to ASU and being able to relax by the pool in the afternoon. Very friendly staff and informative.
Comment from Hotel Management
29 Apr 2024 by Blayz, Hotel Management
Dear Andrew,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our convenient proximity to ASU and that you were able to relax by the pool in the afternoon. Providing a comfortable and enjoyable stay for our guests is our top priority, and it sounds like we succeeded in creating a relaxing atmosphere for you.I'm delighted that you found our staff to be friendly and informative. We take pride in delivering exceptional service, and your kind words mean a lot to us.Should your travels bring you back to the Tempe area, we would be honored to host you again at Moxy Tempe for another memorable stay.
