Ratings based on 1,000 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2022
by A verified traveler
Posted 30 Mar 2022 on Hotels
Comment from Hotel Management
1 Apr 2022 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 26 Mar 2022 on Travelocity
Near old town!! Pool was green . A stranger had access to our room at 2AM. Manager did nothing and at check out they did not ask how our stay was. They knew it was bad
Comment from Hotel Management
27 Mar 2022 by Manager, Hotel Management
I do apologize for your experience. The pool was an unexpected problem with the chlorinator which has now been resolved. As far as the entry to your room I have no idea how that would happen but I completely understand your concern. I have taken care of your evening you should see the credit within 3 to 5 business days
by A verified traveler
Posted 25 Mar 2022
by A verified traveler
Posted 24 Mar 2022
The lady at the front desk was very hospitable and helpful. We'd realized after leaving that our lunch was left behind. Fortunately the room was still available, and she retreaved our forgotten lunch. Many thanks.
Comment from Hotel Management
1 Apr 2022 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 23 Mar 2022
If you want something easy access to the Old Town this would be convenient. The hotel still appears to be outdated however, you can see some updates to the room. The staff was friendly.
Comment from Hotel Management
23 Mar 2022 by Manager, Hotel Management
Thank you for taking the time to review your stay. We appreciate your feedback and look forward to your next visit
by A verified traveler
Posted 19 Mar 2022
The location of this hotel couldn’t get much better. Walking distance to everything in Old Town Scottsdale. It was so nice not to have to rent a car or Uber everywhere. The room itself was not clean. The property is run down and feels dirty and feels like you’re in bad parts of downtown.
Comment from Hotel Management
21 Mar 2022 by Manager, Hotel Management
Thank you for taking the time to review your recent stay. We apologize that everything did not meet your expectations.
by A verified traveler
Posted 17 Mar 2022
Great location but everything else was terrible: the room was dark and not cleaned properly, breakfast not existing ( why advertise breakfast!?), Not worth the money.
Comment from Hotel Management
17 Mar 2022 by Manager, Hotel Management
We do apologize that you had issues during your stay. We try hard to make everyone's stay a good one.
by A verified traveler
Posted 9 Mar 2022 on Hotels
Nicely renovated but details such as tub enclosure grout failing, tub spout 3/4 inch from contact with the wall, paint overspray on the bathroom ceiling light detract from the remodel work. The cox tv control volume and channel buttons didn’t work. Channels could be changed through the Guide. Volume could be changed on the side of the tv. The bed was very comfortable and lots of cabinet and closet space. Nice towels with plenty supplied. Right next to old town with its many restaurants and shops. Close to the AZ canal for biking. Overall it was very nice. Some cosmetic attention in the BR would help.
Comment from Hotel Management
9 Mar 2022 by Manager, Hotel Management
Thank you for taking the time to review your recent stay. We are glad your overall experience was a good one, and will make sure to take a look at the items mentioned above
by A verified traveler
Posted 6 Mar 2022 on Hotels
Very friendly service, good clean room. Great location for an affordable price
Comment from Hotel Management
7 Mar 2022 by Manager, Hotel Management
Thank you for taking the time to review your recent stay. We appreciate your feedback and look forward to your next visit.
