Ratings based on 741 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The new general manager was very helpful. Her name began with the letter A and she was about 30 years old with hair. She let me check in early: I was pretty sick and appreciated her kindness. Gabriel was often short with me and got upset every time I asked for a new card because mine got demagnetized. I asked 4 times in 14 days. He even snapped and asked me when I was leaving after about a week. It was unnecessary and rude. I have stayed at this hotel for almost 16 springs in a row and didn’t appreciate him
Comment from Hotel Management
20 May 2024 by K Lewis General Manager, Hotel Management
Alexia is our front office manager and I am glad that you found her kind and helpful. I do apologize for the keys not working and will speak with Gabe about his interaction wit you.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.
by A verified traveler
Posted 16 May 2024
Great place would go back
Comment from Hotel Management
20 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope you will choose to stay with us again in the future.
by A verified traveler
Posted 16 May 2024
Coffee… 24/ 7!
Comment from Hotel Management
16 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to review your stay. We appreciate your feedback and hope you will choose to stay with us again.
by A verified traveler
Posted 15 May 2024
Very upset that the cleaning crew supervisor opened the room door when we had the “do not disturb“ sign hanging and without 1st knocking. She then stood there and asked, if we have a late check out. Even if it was 5 minutes before checkout, I think this was very rude. My husband had just put on his boxer when she opened the door. My husband informed one of the managers at the front door and felt that he was ignored and she didn’t care what had happened. About an hour after being rushed out of room I realized I forgot my wallet in the room. The staff didn't bother to do a courtesy call to let me know. When we went back they already had it at the front desk, so why not call me so I don’t drive miles away and then have to drive back. If I hadn’t made a stop at store I wouldn’t have notice till I drove all the way back home to CA. Really upsetting
Comment from Hotel Management
16 May 2024 by K Lewis General Manager, Hotel Management
I do apologize for your experience. Housekeeping does start walking rooms about 30 minutes prior to check out as a large majority of guests leave without coming to the front desk. We have a limited amount of time to get rooms ready for the next round of check ins. As far as the wallet is concerned I am sorry that someone did phone you earlier.
by A verified traveler
Posted 9 May 2024
Great customer service
Comment from Hotel Management
13 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to give us such great feedback. We appreciate your business and hope you will choose to stay with us again.
by A verified traveler
Posted 8 May 2024
Quiet, clean, safe with easy parking.
Comment from Hotel Management
8 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you will choose to stay with us again
by A verified traveler
Posted 6 May 2024
Our front desk person gave us great service.
Comment from Hotel Management
6 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to review your recent stay at HIE Scottsdale North. We appreciate your business and hope you choose to stay with us again in the future.
by A verified traveler
Posted 4 May 2024
Rude staff
Comment from Hotel Management
6 May 2024 by K Lewis General Manager, Hotel Management
I do apologize that everything was not to your satisfaction we hope you would consider giving us another opportunity to change your mind in the future.
by A verified traveler
Posted 1 May 2024
Beds were comfortable
Comment from Hotel Management
9 May 2024 by K Lewis General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express SCOTTSDALE NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Kristy Lewis General Manager
