Ratings based on 1,115 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
A nice hoel, very quiet. Pool, great airport shuttle arrived very quickly. New, comfortable bed, good breakfast. Cleanliness of bathroom was the only dissapointment.
by A verified traveler
Posted 3 May 2024
I like that the staff was very professional. I like the body wash and body lotion by Dove, excellent choice.
I did not like that when I walked into my room it did not smell clean, it was giving musty smell. I had to spray my perfume. The shower pressure needs to be fixed, and the bathroom sink needs plumbing as the water was not flowing away fast enough.
by A verified traveler
Posted 3 May 2024
Needs updated. Five plumbing requests, 2 card replacements, door left open by staff, door wouldn’t close properly. Overall, disappointed. Get what you pay for. Breakfast was good and housekeeping good. Pool could use some TLC.
Comment from Hotel Management
3 May 2024 by Benito C., Hotel Management
Hello,Thank you for taking the time to rate us today. I would like to extend my apologies that your recent stay did not meet your expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 2 May 2024
Friendly staff, clean rooms
Comment from Hotel Management
3 May 2024 by Benito C., Hotel Management
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Benito C., Hotel Management
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope for the opportunity to serve you again.
by A verified traveler
Posted 30 Apr 2024
Price was right for the locations within the Airport.
Comment from Hotel Management
30 Apr 2024 by Benito C., Hotel Management
Hello Monte,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!
by A verified traveler
Posted 29 Apr 2024
The staff was very nice, the room spotless- however, the refrigerator hummed all night and we couldn’t get the temperature to 68, so it was too hot to sleep.
Comment from Hotel Management
30 Apr 2024 by Sporter, Hotel Management
We are delighted to know that you appreciated the service level of our teams. I am sorry to hear that your accommodation did not meet your expectations. We will do our best to remedy this issue promptly.
by A verified traveler
Posted 28 Apr 2024
Centrally located
Comment from Hotel Management
28 Apr 2024 by Benito C., Hotel Management
Hello Marnie,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!
by A verified traveler
Posted 28 Apr 2024
Staff was very accommodating and so nice.
Comment from Hotel Management
28 Apr 2024 by Benito C., Hotel Management
Hello Courtney, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.
by A verified traveler from Winchester
Posted 24 Apr 2024
Nice place
Comment from Hotel Management
26 Apr 2024 by Benito C., Hotel Management
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!
