Ratings based on 1,557 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bronx
Posted 1 May 2024
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Comment from Hotel Management
1 May 2024 by -John Peart, General Manager, Hotel Management
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!
by A verified traveler from Shawnee
Posted 30 Apr 2024
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Comment from Hotel Management
1 May 2024 by -John Peart, General Manager, Hotel Management
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!
by A verified traveler
Posted 30 Apr 2024
Very elegant restaurant at the mountain top
Comment from Hotel Management
1 May 2024 by -John Peart, General Manager, Hotel Management
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!
by A verified traveler
Posted 30 Apr 2024
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Comment from Hotel Management
1 May 2024 by -John Peart, General Manager, Hotel Management
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 29 Apr 2024
Loved it and will stay again! The front desk lady was not very helpful or friendly when we arrived late at night, other than that everything was great!
Comment from Hotel Management
29 Apr 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback! We're thrilled to hear that you loved your stay overall and that you plan to return. However, we apologize for any inconvenience caused by the front desk experience during your late arrival. Your comments are valuable to us, and we'll address them with our team to ensure a more welcoming and helpful experience for all guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back and providing an even better experience next time!
by A verified traveler
Posted 28 Apr 2024
We called to let them know our flight was canceled and no acknowledgment to our concern to pay for and extra day
Pool towels are old worn out
Shower water would not drain
Couch is stained and filthy
Staff didn’t seem concerned regarding any of our concerns at check out
Over priced for the resort
You could pay the same price At Phoenician, we picked this due to location, however it seems very misrepresented according to the website
Comment from Hotel Management
29 Apr 2024 by -John Peart, General Manager, Hotel Management
Thank you for sharing your experience, Carlos. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the condition of the pool towels, shower, and couch. Your concerns are valid, and we'll address them promptly to improve our standards. We regret that our staff didn't meet your expectations during check-out. We strive to provide value for our guests, and we're sorry you felt our resort was overpriced. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.
by A verified traveler
Posted 28 Apr 2024
Needs to be updated. $25 for breakfast
Comment from Hotel Management
29 Apr 2024 by -John Peart, General Manager, Hotel Management
Thank you for sharing your feedback, Nicola. We appreciate your honest review. We understand your concerns regarding the need for updates and the pricing of breakfast. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we work to enhance our offerings and guest experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
by A verified traveler
Posted 27 Apr 2024
Poor Wi-Fi in room. Had to wait one hour for room because it wasn’t ready. This was at 7pm
Comment from Hotel Management
29 Apr 2024 by -John Peart, General Manager, Hotel Management
Jon, Thank you for taking the time to share your experience. We're sorry to hear about your experience, especially with the Wi-Fi and the delay in getting your room ready. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues with our team to ensure a smoother and more efficient check-in process in the future and to improve the Wi-Fi service in our rooms. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by -John Peart, General Manager, Hotel Management
Thank you, Lakeesha, for your feedback. We appreciate your honesty and regret that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.
by A verified traveler from Strongsville
Posted 23 Apr 2024
Beautiful grounds and recreational facilities. Rooms could use a bit of updating but other than that, a really enjoyable stay.
Comment from Hotel Management
23 Apr 2024 by -John Peart, General Manager, Hotel Management
Thank you for your feedback, Thomas! We're glad to hear that you enjoyed our beautiful grounds and recreational facilities during your stay. We appreciate your suggestion regarding updating the rooms and will certainly take it into consideration as we strive to enhance our guests' experience. If there's anything else you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!
