Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
My only complaint was the bar and restaurant was closed because there was no staff there to operate and we arrived hungry and tired.
The room was clean and comfortable.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Farnoush, we understand that your experience with us didn't meet your expectations. Your feedback is invaluable as we strive for continuous improvement. We sincerely hope that you will provide us with another opportunity to serve you better in the future.
by A verified traveler
Posted 14 Apr 2024
Would have liked breakfast to be included
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Mariah, thank you for sharing your feedback. We appreciate you suggesting an all-inclusive breakfast for an even sterling experience at Hilton Garden Inn Phoenix North Happy Valley. We value your input and are thrilled you enjoyed your stay overall. We're awaiting the pleasure of welcoming you back during your next visit to Phoenix.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by AO, Hotel Management
Hello Amanda,I'm sorry to hear about your stay with us here at the Hilton Garden Inn. We do our very best to accommodate our guests. I hope that you will give us a second chance.Antoinette OldfieldFront Desk Supervisor
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Customer Service, Hotel Management
Tara, thank you for choosing to stay at the Hilton Garden Inn Phoenix North Happy Valley and for the solid rating. We hope your stay was pleasing and we look forward to welcoming you back again in the future.
by A verified traveler
Posted 27 Feb 2024
The access to the freeway
Comment from Hotel Management
28 Feb 2024 by Customer Service, Hotel Management
Duane, it's wonderful to hear that you appreciated the convenient freeway access at Hilton Garden Inn Phoenix North Happy Valley. Our location is indeed a favorite among guests. We thank you for your feedback and look forward to welcoming you back soon.
by A verified traveler
Posted 25 Feb 2024
Overall positive experience
Comment from Hotel Management
26 Feb 2024 by Customer Service, Hotel Management
Skyler, it's wonderful to hear about your positively memorable time at the Hilton Garden Inn Phoenix North Happy Valley. We aspire to provide an extraordinary experience at our hotel. We hope to welcome you back again soon!
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Customer Service, Hotel Management
We appreciate your feedback, Etcha.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
by A verified traveler
Posted 23 Feb 2024
The hotel was very nice, but a bit on the expensive side. That said, the room was very comfortable. Only real issue we had was the team of girls soccer players that ran the halls and made a lot of noise. Not really the hotel’s fault, but at $300/night not what I would expect. They did try and contain them after enough complaints.
Comment from Hotel Management
24 Feb 2024 by Customer Service, Hotel Management
Roy, it's delightful to know you found comfort in your room at Hilton Garden Inn Phoenix North Happy Valley. We take note of your perception about the room price; please know we balance quality accommodations with competitive rates. Your experience with the extraneous noise is regrettable; our team acted promptly once aware. We appreciate your bearing with us in this instance and look forward to offering a more tranquil stay next time.
by A verified traveler
Posted 11 Feb 2024
It's okay
Comment from Hotel Management
12 Feb 2024 by Customer Service, Hotel Management
Larenson, we appreciate you taking the time to share your experience with us. It seems there may have been aspects of your stay that didn't fully meet your expectations. Please know we are always striving to enhance the guest experience and we hope to welcome you back for an improved visit in the future.
