Ratings based on 982 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The room was dirty and in poor condition: loose handrail in the shower, bits of plaster? on the floor and dining table, could use a thorough cleaning.
Comment from Hotel Management
12 May 2024 by Hotel Management , Hotel Management
Dear Barbara Jo, Thank you for reviewing our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
by A verified traveler from Corvallis
Posted 4 May 2024
The bed was comfortable. However, the appliances and light fixtures were old. The rod for the shower curtain was very loose. There was what looked like water damage at the bottom of the bathroom door.
Comment from Hotel Management
5 May 2024 by Hotel Management, Hotel Management
Dear Craig, Thank you for sharing your feedback with us. While we're pleased to read that you found the bed comfortable, we apologize for any inconvenience caused by the condition of the appliances, light fixtures, and shower curtain rods in your room. Your comments are valuable to us, and we'll address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 2 May 2024
Service at the desk
by A verified traveler from Phoenix
Posted 24 Apr 2024
Decently clean rooms. It seems most guests are not picking up after their pets tho. Very quiet and safe. The few times I interacted with the manager she was very rude and talked brusquely each time. One employee really struggles with how to use the computer too. Besides that staff is nice.
Comment from Hotel Management
25 Apr 2024 by Hotel Management, Hotel Management
Dear Aurora, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to see your high rating and are also grateful for your detailed comments. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 24 Apr 2024
I stayed two night and my room was not cleaned
Comment from Hotel Management
24 Apr 2024 by Hotel Management, Hotel Management
Dear Ester, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Thank you for choosing to stay with us. We have shared your feedback with our front desk staff to ensure we communicate our services effectively to all guests.We would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management
by A verified traveler from SARASOTA
Posted 24 Apr 2024
I walked in to find a broken dresser drawer sitting in middle of room. Rooms are dirty and beat up. Woman who was drunk kept screaming. Woman at front desk was not helpful
Comment from Hotel Management
24 Apr 2024 by Hotel Management, Hotel Management
Dear Tamara, Thank you for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
by A verified traveler
Posted 6 Apr 2024
Good for overnight on the route to Las Vegas.
Comment from Hotel Management
29 Apr 2024 by General Manager Leslie, Hotel Management
Hello Carmen,Thank you, your feedback is greatly appreciated.
by A verified traveler
Posted 25 Mar 2024
Good location close to restaurant's. Staff very helpful and courteous
Comment from Hotel Management
27 Mar 2024 by Leslie , Hotel Management
Thank you we really appreciate your feedback.
by A verified traveler
Posted 22 Mar 2024
Trash under the bed
Breakfast consists of oatmeal and yogurt
Comment from Hotel Management
23 Mar 2024 by Hotel Management, Hotel Management
Dear Michelle, Thank you for taking the time to write a review of your stay with us. We are glad that you enjoyed most aspects of your stay. However, we are sorry to hear that there were issues with your room and breakfast that did not meet your expectations. We apologize for any inconvenience caused and have shared your feedback with our staff. We value your input and appreciate your honesty. Please know that this is not the typical experience that we aim to provide to our guests. We hope that you will give us another opportunity to demonstrate our commitment to excellent hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 13 Mar 2024
Spring hotel stay
Comment from Hotel Management
13 Mar 2024 by Hotel Management, Hotel Management
Dear Drew, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for your disappointment. We hope we have an opportunity to serve you again in the future.Sincerely,Hotel Management
