Ratings based on 665 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Tv didn’t work and the floors were dirty. Outside there was a bunch of trash in the parking lot, and a 6 pack of empty beer cans in the bushes right out front
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Kyli, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
First of all when I entered my information into Expedia I asked for two nights. Second the place is a Nongovernmental organization because everyone there were illegal aliens paid for by our tax dollars.
The place was filthy, noisy from the partying, the TV did not work and I reported it was not fixed. No complimentary soap or shampoo in the bathroom. The room its self was okay and cleaner than the hallways.
I made my reservation on Expedia for two nights with my credit card. At check in the clerk at the desk confirmed we were there for two nights. The next day I got a call from the front desk asking if we were checking out. Surprised, I said we’re here for two nights and he said no, so I asked how much for the second night, it was $130.00 we declined and left.
I checked my reservation through the Expedia website and it says two night stay, what a scam.
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Richard, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 22 Apr 2024
Unsafe and they did not answer the door to let me check in nor did they have my reservation booked on file from Expedia so please refund me immediately
Comment from Hotel Management
24 Apr 2024 by Hotel Management, Hotel Management
Dear Kristine, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
Room wasn’t the cleanest. Found 4 roaches in the bathroom. No hair dryer or shampoo / conditioner already in room called FD twice to request some but the line just rang and rang. Only one elevator so there is a bit of a wait. Felt rushed checking out because 2 seperate workers came to knock on door to ask if we got extended when it was only 1030 and checkout is 11am. Marie at the FD was very nice however. Her customer service was very attentive.
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Alicia, Thank you for evaluating your stay with us. We strive to offer outstanding service along with clean and well-maintained accommodations for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to prevent this from happening again. On a positive note, we were glad to read your comments about the excellent service you received from our front desk associate, Marie. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
I did not like anything really about this hotel. It was a very bad experience. I wouldn't recommend this hotel to anybody to stay in. The air conditioner is too loud.The water pressure sucks.The elevator smells like Natural gas was leaking, we only received one towel for two people, no soap to at least wash my hands , no one was there to check out and give me keys too like i was asked to so i had to Slide the keys under their retractable window.
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Lovina, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
This place is disgusting. Front desk girl was nice, that’s about it. Smelled like a sewer and marijuana. Dead bugs, no shampoo, hair on counter…. I didn’t even want to set my luggage on the floor. I’d like a refund!
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Jake, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
Pictures dont resemble what you’re staying in. Walls are paper thin can hear everything going on everywhere. Terrible beds and pillows . I won’t be going back to an extended stay
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Spencer, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. It's disheartening to learn that the accommodations did not meet your expectations and that you encountered noise disturbances and issues with the comfort of our bedding. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is valuable to us, and we'll address your concerns with our respective teams to ensure an enhanced stay for our guests moving forward. Should you reconsider staying with us in the future, we would welcome the opportunity to make it right and provide you with the fantastic accommodations you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 28 Mar 2024
