Ratings based on 974 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Ga e us a $50 room credit because our room wasn’t ready after 4pm.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 27 Apr 2024
Enjoyed the property and breakfast
Comment from Hotel Management
28 Apr 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A verified traveler
Posted 26 Apr 2024
I’m
Comment from Hotel Management
28 Apr 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A verified traveler from Colorado Springs
Posted 22 Apr 2024
I have always been a Doubletree fan whether traveling with my company or just with my wife for vacation and they have always exceeded expectations. I’m am disappointed to report that this 5 day stay was I believe well below Hilton standards. I’ll start with saying that the grounds were beautiful and well groomed. The room we stayed in (4102) was the opposite. When asked we requested daily housekeeping. The showed up three out of the 5 days and I messaged via Hilton Honors to request they come. The beds were made but that was it, no replenishment of coffee or bath items. The air conditioning was almost nonexistent. We kept it at 60 and the room barely cooled off. I requested a fan from housekeeping which took two days and two reminders to receive. Anyway I think you get the point. Hilton Doubletree you’re better than this.
Comment from Hotel Management
23 Apr 2024 by Brian N., Hotel Management
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A verified traveler
Posted 18 Apr 2024
Needs a little TLC but overall good.
Comment from Hotel Management
20 Apr 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A verified traveler
Posted 18 Apr 2024
Nice facility and setting. Good location to very nice restaurants and downtown Scottsdale. Customer services could improve.
Comment from Hotel Management
19 Apr 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
