Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Carefree
Posted 3 Jun 2024
First time at this property. Booked it because of early morning flight out of Mesa Gateway. Because shuttle does not start until 5am, it will be tight to make our connection. Everything else is very good.
Comment from Hotel Management
3 Jun 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to share your feedback with us. I apologize for the inconvenience caused by our shuttle schedule and hope that your travels plans were made too stressful by that. We hope to be able to serve you again when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 3 Jun 2024
Air con was dead, but they quickly swapped out our room. It’s 102 temp here. Great service.
Comment from Hotel Management
3 Jun 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to share your feedback with us. I apologize for the inconvenience caused by the AC in your original room, but I am glad we were able to quickly get you moved to a more comfortable room. We hope to be able to serve you again when your travels bring you back to Mesa AZ.
by A verified traveler from Parker
Posted 2 Jun 2024
Front desk staff were wonderful
Comment from Hotel Management
3 Jun 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to share your feedback with us. I am happy to hear that you enjoyed your stay. We hope to be able to serve you again when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 30 May 2024
The hotel was fine, easy parking, nice room, good food. But was made this stay exceptional was the staff. From the front desk to servers to maintenance staff to maid service, everyone was genuinely friendly, concerned about our stay and needs, and just great people.
Comment from Hotel Management
3 Jun 2024 by Jeff the GM , Hotel Management
Thank you for taking the time to share your feedback with us. I am happy to hear that you enjoyed your stay. We hope to be able to serve you again when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 27 May 2024
Everything’s were clean and ready
Comment from Hotel Management
3 Jun 2024 by Jeff the GM , Hotel Management
Thank you for taking the time to share your feedback with us. I am happy to hear that you enjoyed your stay. We hope to be able to serve you again when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to review our Hotel. I am happy you enjoyed yourself and we are looking forward to having you back when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 19 May 2024
Great service. Very clean & modern.
Comment from Hotel Management
20 May 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to review our Hotel. I am happy you enjoyed yourself and we are looking forward to having you back when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 18 May 2024
Room was not cleaned for three days no change of towels , sheets,cups, water
Nothing
Comment from Hotel Management
20 May 2024 by Jeff the GM, Hotel Management
I apologize that we were unable to meet your expectations during your recent visit. I have addressed the concerns with the staff in order to prevent these issues in the future. Thank you for the feedback and we hope to serve you again when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
20 May 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to review our Hotel. I am happy you enjoyed yourself and we are looking forward to having you back when your travels bring you back to Mesa AZ.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
5 Jun 2024 by Jeff the GM, Hotel Management
Thank you for taking the time to leave us a review. I am sorry to hear that your stay was anything short of perfect. If you have any concerns you would like to discuss please feel free to give me a call at the Hotel directly. Have a great rest of your day.
