Ratings based on 630 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
I recommend this place best friendly people
Comment from Hotel Management
10 Jun 2024 by Cedric Warren, Hotel Management
Thank you, Mae, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future
by A verified traveler
Posted 9 Jun 2024
Stay somewhere else. Bot worth the price
Comment from Hotel Management
10 Jun 2024 by Cedric Warren , Hotel Management
Matthew, I'm sorry to hear about your dissatisfaction. Your feedback is important to us and helps us improve our services. Please let us know what specific aspects of your stay did not meet your expectations, so we can address these issues and provide a better experience for our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 Jun 2024
Nice stay. Clean and staff was helpful.
Comment from Hotel Management
1 Jun 2024 by Cedric Warren , Hotel Management
Thank you, Maria, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future
by A verified traveler
Posted 31 May 2024
Well located if you're visiting the Zoo or the Desert Botanical Garden (recommended!), this hotel on the edge of Tempe by the river has a spacious room, nice bed, decent pool on the roof, coffee in-room (and also in the lobby), good breakfast spread - and very nice staff. The parking garage felt a little steep at $18/day, but the hotel code makes it easy to enter and exit whenever needed. A great full service, slightly less expensive choice in Tempe.
Comment from Hotel Management
31 May 2024 by Cedric Warren , Hotel Management
Ramona,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and were glad to know that you found our staff to be very nice – providing exceptional service is our top priority.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 29 May 2024
Clean modern and great staff!
Comment from Hotel Management
31 May 2024 by Cedric Warren , Hotel Management
Thank you, Dawne, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future
by A verified traveler
Posted 26 May 2024
Clean and a great view .. I love the no carpet in rooms
Comment from Hotel Management
29 May 2024 by Cedric Warren, Hotel Management
Thank you, Kimberly, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future
by A verified traveler
Posted 25 May 2024
Overall enjoyed the stay
Comment from Hotel Management
25 May 2024 by Cedric Warren, Hotel Management
Thank you, John, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future
by A verified traveler
Posted 18 May 2024
The property and room was very clean. The hotel staff was mostly friendly. There was an ice machine with filtered water on our floor which was a plus. 2 bottles of water are provided daily. Housekeeping is available daily upon request. I only had the steak and asparagus with potatoes for dinner and it was pretty good with satisfying portion.
The pool area was nice however it was not heated for the cool evening.
This was a great value for the stay. It is located about 15-20 mins from all attractions. I would definitely stay here again.
Comment from Hotel Management
21 May 2024 by Cedric Warren , Hotel Management
Dear Brittany,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our property and that you found the cleanliness of the room and the hotel to your satisfaction. Our team works diligently to ensure that every guest feels comfortable and well taken care of during their time with us.Regarding the pool area, we appreciate your feedback about the temperature. We'll certainly take this into consideration as we continue to enhance our guest's experiences.Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another enjoyable stay!Warm regards,
by A verified traveler
Posted 27 Apr 2024
Staff were great pre check in and check out. Late check in not so welcoming. As a woman on her own with a teenager I wasn’t feeling too good about walking a few minutes away in a desolate area, to park my car in a quiet and dark multi story car park.
A valet service for checking in this late and parking would be nice. I felt unsafe walking back to the hotel alone.
Comment from Hotel Management
27 Apr 2024 by Cedric Warren, Hotel Management
Greetings,Thank you for your recent feedback regarding your stay with us. We greatly appreciate your comments.I'm pleased to hear that you found our staff welcoming during your pre-check-in and check-out experiences. However, I apologize for any discomfort you experienced during your late check-in. Your safety is our priority, and we understand your concerns. We will connect with our security team on ways to enhance safety for late arrivals.We value your feedback and hope to welcome you back for a more pleasant stay.Warm regards,
by A verified traveler
Posted 22 Apr 2024
Beautiful property, super helpful staff, very accommodating
Great food and bar area
Comment from Hotel Management
24 Apr 2024 by Cedric Warren, Hotel Management
Thank you, Nora, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.
