Ratings based on 53 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Khea, Hotel Management
Dear Evgeniy,Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for. Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,OPERATION TEAM
by A verified traveler
Posted 25 Apr 2024
An excellent hotel with very friendly, helpful staff. Everything about the hotel was good, including the cleanliness of the rooms, the lobby, the pool, the corridors etc. The street and nearby streets could have been cleaner; we chose to walk to the various sites and to find restaurants, but there were plenty of tuk tuks available if we had chosen to use them. Breakfast was a generous buffet, with Western and Eastern options, but the croissants didn't taste fresh.
Comment from Hotel Management
25 Apr 2024 by Khea, Hotel Management
Dear Michelle,Thank you for your detailed feedback! We're thrilled to hear that you enjoyed your stay overall and found our staff to be friendly and helpful. We appreciate your compliments on the cleanliness of our facilities and the variety of options available at breakfast. Your comment about the freshness of the croissants has been duly noted, and we'll certainly address this to ensure a better experience for our guests in the future. We hope to welcome you back again soon for another wonderful stay!Best regards,Operation Team
by A verified traveler
Posted 9 Apr 2024
Very welcoming and friendly staff, hotel very well presented and very calming, the sky bar itself the food and staff were amazing, very happy with our stay, and will always come back if we touch down in Cambodia.
The not so good part was the pool maintainance, the deck chairs needs fixing, some chairs are missing parts of its legs, the mirrors around the bottom of pool area must be cleaned more often, other than that everything else is very good. Front office Manager, Excellant and also Room service Manager . Thanks again to everyone. Cheers Emersonand Michelle.
Comment from Hotel Management
10 Apr 2024 by Khea, Hotel Management
Dear Emerson,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
by A verified traveler
Posted 27 Mar 2024
Evaluation Hotel Poulo Wai, Phnom Penh Cambodia Mar 2 – Mar 26/2024
Pros
Beautiful new modern hotel with all amenities
Amazing staff, trying to satisfy all your needs
Good location an old part of City
Cleanliness of this property priority for staff.
We like prices, happy hours and very fresh products on Roof restaurant, including nice view.
Two very good restaurants right across of street
Cons
Medium size rooms with one cloth closet only. We could not unpack two luggage’s of clothing, needed for our 24 days stay.
Breakfast for this type of hotel is totally unacceptable. Quite a simple menu, i.e. cold buffet table only with one type of the cheese and one cold cut of meat balls during all 24 days of our stay. From our travel experience, comparable hotels have much better and wider selection. Positive side is again very fresh products used.
This hotel is a building(s) only, no other property, i.e. garden.
Neutral
Medium size pool with crystal clear water, and about 20 seats, compressed with three walls adjacent buildings, frequently “visited” by pigeons.
Comment from Hotel Management
29 Mar 2024 by Khea, Hotel Management
Dear Mr. Jan,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you for sharing your detailed evaluation of your stay at Hotel Poulo Wai in Phnom Penh, Cambodia. We appreciate your feedback as it helps us continually improve our services.We are thrilled to hear that you found our hotel to be beautiful, modern, and equipped with all the necessary amenities. Our dedicated staff always strive to meet the needs of our guests, and we're delighted that you had a positive interaction with them. We're also pleased that you enjoyed the convenient location in the old part of the city and the cleanliness of our property.Regarding your concerns, we understand your disappointment with the size of the rooms and the limited storage space. We apologize for any inconvenience this may have caused during your extended stay. Your feedback regarding the breakfast options is duly noted, and we will work towards enhancing our offerings to provide a wider selection for our guests.We appreciate your understanding regarding the absence of additional property such as a garden, and we're glad to hear that you found the pool to be of a satisfactory standard despite its size and location. We will certainly take your comments into consideration for future improvements.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,OPERATION TEAM
by A verified traveler
Posted 21 Mar 2024
Very helpful staff; great rooftop bar; central location.
Comment from Hotel Management
21 Mar 2024 by Khea, Hotel Management
Dear Mr. John,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
by A verified traveler
Posted 11 Mar 2024
A very nice stay. Excellent staff!
Comment from Hotel Management
11 Mar 2024 by Khea, Hotel Management
Dear Scott,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
by A verified traveler
Posted 11 Feb 2024
I had a nice stay
Comment from Hotel Management
11 Feb 2024 by Khea, Hotel Management
Dear Evgeniy,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
by A verified traveler
Posted 6 Feb 2024
Very nice hotel! Very clean. Staff is very friendly and helpful. RECOMMENDED!
Comment from Hotel Management
6 Feb 2024 by Khea, Hotel Management
Dear Marlon,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
by A verified traveler
Posted 29 Jan 2024
The Staff at this location are very motivated to provide great service to/for guests. We liked this property a great deal.
Comment from Hotel Management
6 Feb 2024 by Khea, Hotel Management
Dear Brian,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM
by A verified traveler
Excelent.
Posted 17 Jan 2024 on HotelsIt's a excelent hotel! Beatiful breakfast, pool and sauna. Has a wondefull restaurant at the top!
Comment from Hotel Management
18 Jan 2024 by Khea, Hotel Management
Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
