Ratings based on 29 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
18 Oct 2023 by Victor , Hotel Management
Dear Jeongin,Thank you very much for choosing our hotel for your accommodation while you were in Phnom Penh. We sincerely appreciate your decision to stay with us.We are delighted to hear that you had a valuable experience during your time at our hotel, and we would like to extend our gratitude for providing us with a wonderful review. Your kind words mean a lot to us, and we will make sure to share your feedback with our entire team. It serves as a great motivation for all of us to continue delivering excellent service to our guests.We hope that you are enjoying your trip to the fullest. Should you ever plan to visit Phnom Penh again, we would be more than happy to welcome you back to our hotel. We will strive to provide you with another memorable stay.If you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We are always here to assist you in any way we can.Best regards,Victor (Mr.) & team.
by A verified traveler
Posted 24 Mar 2023
This is a very modern property. The apartments have nearly everything you need. Except, cutlery, tea towel, dishwashing detergent and toilet paper! We were constantly asking for toilet paper. None of the house keeping staff could speak English. It was very frustrating. Considering there were English speaking guests, there should be a couple of HK staff that can speak English. This would help a great deal.
The Chef needs to know how to make toast. If you are putting toast on the menu, then you need to know what that is. Toast is NOT bread. And you need butter. After asking many times for butter, no one seem to know what it was. There is a washer/ dryer in the bathroom. The washer works great. But the dryer only makes thing damp. It doesn't dry anything.
The Manager was speaking to my travel mate, asking him to do a good review of the hotel. He did even acknowledge me until my friend told him it was me that does the reviews. Then I had his full attention. And yet when a group of Chinese men turned up for their stay, he was all over them to please them. We were sent our breakfast in a plastic tray instead of a plate because these men were eating in the restaurant. The manager definitely favored the Chinese.
Nicki, the receptionist was the life saver of the Apartments. She was promoted to supervisor on the day we left. Rightfully so too! She couldn't do enough to make our stay a good one. She should actually be the Manager. She doesn't favor race. Always smiling.
by A verified traveler
Posted 26 Apr 2022
This hotel is more like a condo more than your typical hotel. The anmeneties include kitchen, washer dryer machine, balconies and much more. The only place we keep going back to when we stay in Phnom Penh.
Comment from Hotel Management
9 May 2022 by Victor , Hotel Management
Dear Mr. Sam,
Thank you very much for staying and provided us wonderful comment.
We are so glade that you have shared us you satisfied our service during you stayed with us. We will share this golden comment to team and our best keep our quality furthermore.
We hope, we will see you for next trip, please enjoy our trip!
Best regards,
Victor (Mr.) & GRANFETE TEAM.
by A verified traveler
Posted 15 Feb 2021
locations convenient , surrounded by the restaurant my
by A verified traveler
Very spacious and comfortable!
Posted 28 Dec 2019 on HotelsIt was a very nice place with full facilities.
There’s excellent service. I enjoyed my stay there.
Comment from Hotel Management
2 Jan 2020 by Victor, Hotel Management
Dear Sir/Madam,
Greetings from GRANFERTE Phnom Penh Hotel & Service Apartment!
Thank you very much for your value time provided us wonderful comment.
This is a great motivation for us, we will share to our whole team about your fabolouse writting.
Once again, we are so glade that you selected our hotel for your accommodation.
We hope to see you again for the next occasion.
Sincerly yours,
Vibol Von & team.
by A verified traveler from Denver, Colorado USA
Posted 8 Aug 2019
Property is clean and nice. No extra plates but there were cups for coffee in the morning.
Check in was easy and using the transportation from the airport is highly recommended. Driver mey us at the exit of luggage claim and led us well to the vehicle. Traffic was bad but our driver was patient and we were able to look around during the drive.
Comment from Hotel Management
9 Aug 2019 by Victor, Hotel Management
Dear Sir/Madam,
Greetings from GRANFERTE Phnom Penh Hotel & Service Apartment!
Thank you so much for giving us perfect comment, it is great news making us very happy.
We will share this kind of yours to our team accordingly. Amway, we so glad to hear that you were satisfied with our service.
Please enjoy your trip and we hope to see you next time.
Sincerely yours,
Vibol & GRANFERTE Team.
by A verified traveler
Posted 28 Jul 2019
This new residence is well-maintained and very clean. A superb place to stay located in Toul Kork area except that I had to encounter a flying cockroach in the room....
Comment from Hotel Management
29 Jul 2019 by Victor, Hotel Management
Dear Sir/Madam,
Thank you very much for choosing GRANFERTE Phnom Penh Hotel & Service Apartment!
We are so delightfull that you share your experience by providing us good comment.
Anyway, we are so disapointed that you got inconvenience during you stay with us because of cockroach in the room. So we are apologized about this case and will not let this happend again.
Once again, thank for your selecting our hotel and hope to see you for next furture.
Best regards,
Victor & GRANFERTE team
by A verified traveler
Posted 19 Jun 2019 on Wotif
Comment from Hotel Management
24 Jun 2019 by Victor, Hotel Management
Dear Sir/Madam,
Greetings from GRANFERTE Phnom Penh!
Thank you so much for provided us good comment. We would like to say apologize if something made you inconvenience during you stayed with us. We are happy to serve you again and please enjoy your trip!
Sincerly regards,
Vibol & Team,
by A verified traveler
Posted 18 Feb 2019 on Ebookers
Comment from Hotel Management
2 Apr 2019 by Victor, Hotel Management
Dear Sir/Madam, Greetings from GRANFERTE Phnom Penh Hotel. Thank you so much for you choosing our property as your accommodation during your stay in Phnom Penh. We are extremely delighted to read such a stunning review from you on our hotel facilities and our hospitality. It is lovely to read that our beautiful property and warmth hospitality exceeded your expectation. We will certainly share your kind review with our team and they will be pleased to hear this. Thank you so much for your patronage and we hope to see you again soon. Sincerely yours, Vibol VON
by A verified traveler
Posted 10 Feb 2019 on Hotels
Cleanliness of room/hotel - Hotel amenities - excellent
Comment from Hotel Management
12 Feb 2019 by Victor, Hotel Management
Dear Mr. Samnang,
Greetings from GRANFERTE Phnom Penh Hotel.
Thank you so much for you choosing our property as your accommodation during your stay in Phnom Penh.
We are extremely delighted to read such a stunning review from you on our hotel facilities and our hospitality.
It is lovely to read that our beautiful property and warmth hospitality exceeded your expectation. We will certainly share your kind review with our team and they will be pleased to hear this.
Thank you so much for your patronage and we hope to see you again soon.
Sincerely yours,
Vibol VON
