Ratings based on 586 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Apr 2024
The onsite restaurant has fantastic food and service. The view from the rooftop pool is amazing! I enjoyed my stay, the staff were wonderful and I would stay again.
Comment from Hotel Management
6 Apr 2024 by Vatanak Uch, Hotel Management
Dear Curtis,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the fantastic food and service at our onsite restaurant, as well as the breathtaking view from our rooftop pool. It's wonderful to know that our staff contributed to making your stay enjoyable. We can't wait to welcome you back for another memorable stay!Warm Regards,Aquarius Hotel
by A verified traveler
Posted 3 Apr 2024
I what find unique about the hotel is they’re pool i love everything about not to mention they’re food i would definitely go back there…..the staff is very friendly the customer service is very good…
Comment from Hotel Management
6 Apr 2024 by Vatanak Uch, Hotel Management
Dear Dameion,Thank you for your glowing review! We're thrilled to hear that you found our pool unique and enjoyed everything about it. We're also delighted that you appreciated our delicious food offerings and experienced excellent customer service from our friendly staff. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Aquarius Hotel
by A verified traveler
Posted 26 Mar 2024
Terrific value and very nice hotel. The breakfast was very good and the rooftop pool fantastic. The room was great. One star off because the service in the restaurant and bar was weirdly slow, though the staff was so lovely and kind, I think maybe they need some training on table service and being attentive … they could sell way more drinks if someone was up at the pool taking orders, for example.
Comment from Hotel Management
30 Mar 2024 by Vatanak Uch, Hotel Management
Dear Jill,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be a terrific value and that you enjoyed the fantastic rooftop pool and very good breakfast.We appreciate your constructive comments regarding the service in our restaurant and bar. Rest assured, we will address this with our team to ensure a more efficient and attentive experience for our guests. Your insights are invaluable, and we'll use them to enhance our service offerings.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm Regards,Aquarius Hotel
by A verified traveler
Posted 1 Mar 2024
บริการดี โรงแรมสะอาด อาหารเช้าใช้ได้ เสียดายแถวโรงแรมห่างจากใจกลางเมือง แถวร้านอาหาร
Comment from Hotel Management
4 Mar 2024 by Vatanak Uch, Hotel Management
Dear Natchaya,Thank you for your positive comments regarding our good service and clean hotel. We're pleased to know you found your stay enjoyable overall.We understand your concern about the hotel's location being a bit far from the city center and restaurant area. We appreciate your feedback, as it helps us identify areas for improvement. In the future, we'll explore ways to enhance the overall convenience for our guests.We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,Aquarius Hotel
by A verified traveler
Posted 25 Feb 2024
This hotel and the services associated with it made my short stay in Phnom Penh very productive and enjoyable. I would love to visit here again. The staff was courteous and ready to assist, and the facilities were clean and available at request. Without the people maintaining and supporting this hotel, I don’t believe I would have been able to appreciate the city as I was able to.
Comment from Hotel Management
26 Feb 2024 by Vatanak Uch, Hotel Management
Dear Nitten,Thank you for your wonderful review! We're thrilled to have contributed to making your short stay in Phnom Penh productive and enjoyable. It's fantastic to hear that our courteous staff and clean facilities enhanced your experience. We would love to welcome you back on your next visit. Safe travels, and we appreciate your kind words!Best Regards,Aquarius Hotel
by A verified traveler
Posted 11 Feb 2024
Great boutique hotel; well worth the price. Breakfast buffet was amazing, room was comfortable and clean. You can see the royal palace from the infinity pool area. Wonderful hotel.
Comment from Hotel Management
15 Feb 2024 by Vatanak, Hotel Management
Dear Kim,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.
by A verified traveler
Posted 9 Feb 2024
THe property is lovely and the staff could not be better!
Comment from Hotel Management
15 Feb 2024 by Vatanak, Hotel Management
Dear Herman,Thank you very much for taking your precious time to share your thoughts and experience following your recent stay with us.We look forward to welcoming you again soon
by A verified traveler
Posted 5 Feb 2024
A wonderful hotel with great and helpful staff. Lovely roof top pool with lots of space to lounge. Good breakfasts to set you up for the day. Great location, a very handy local laundrette. We would be happy to return and recommend to others.
Comment from Hotel Management
15 Feb 2024 by Vatanak, Hotel Management
Dear John,Thank you for taking the time to share your feedback following your recent stay with us. We're glad that you enjoyed your stay at our hotel. And also thanks for choosing Aquarius Hotel and Urban Resort as your accommodation. We look forward to welcoming you again soon.
by A verified traveler
Posted 28 Jan 2024
Property and staff were nice, but upon arrival for check in we had to wait about 10 minutes because our room wasn’t ready. Check in was at 2pm and we arrived at 3pm from Siem Reap, a five hour drive. Our room was small but clean with hot water for a much needed shower. The spread they had for breakfast was good with a great view of the city. Overall our two night stay there was decent, but for the value it could be better. Also, had issues with their WiFi not working.
Comment from Hotel Management
15 Feb 2024 by Vatanak, Hotel Management
Dear Dawn,Thank you very much for taking your precious time to share your thoughts and experience following your recent stay with us.
by A verified traveler
Tired property with a great pool and potential.
Posted 28 Jan 2024 on HotelsThe location is great. The rooftop pool is amazing...if the rest of the property was like that, this would be an incredible property....but, the rooms were really below average. A non-smoking room with a tiny smoking balcony. What's the point of non-smoking? The walls had large black discoloration that should have been painted a long time ago. Just a tired property with potential
Comment from Hotel Management
17 Feb 2024 by Vatanak, Hotel Management
Dear Mr.Craig,Thank you very much for taking the time and providing feedback regarding your recent stay with us. Please note that we value your feedback and that your comment has been discussed with the department concerned.
