Ratings based on 133 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Anchorage
Posted 7 May 2024
The hotel rooms needs to be remodeled…
Getting old but has amazing swimming pool.
Comment from Hotel Management
8 May 2024 by โรงแรมดิ อิมพีเรียล พิษณุโลก, Hotel Management
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok during your recent stay here in Phitsanulok and are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands.Please accept our sincerest apologies for the dismay caused. The mentioned matters will be shared with our executive team and we will take immediate actions on it. On the same note, we would also like to inform you that the hotel is planning for a renovation soon, where we hope we will have a better product to offer to our guests in the future.In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon.Best regards,The Imperial Hotel and Convention Centre Phitsanulok
by A verified traveler
Posted 31 Mar 2024
Room are a good size. But very old. While rooms are cleaned every day and new bed sheets daily. There were cobwebs in light shades / corners and bathroom floor walls very dirty skirting etc. which wasn’t just age as was able to improve wall appearance myself by just wiping with a towel.
Comment from Hotel Management
12 Apr 2024 by โรงแรมดิ อิมพีเรียล พิษณุโลก, Hotel Management
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok during your recent stay here in Phitsanulok and are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands.Please accept our sincerest apologies for the dismay caused. The mentioned matters will be shared with our Housekeeping Team, where immediate improvements to room checking procedures will be implemented. In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon.Best regards,The Imperial Hotel and Convention Centre Phitsanulok
by A verified traveler
Posted 1 Jun 2023
The rooms are quite outdated. Majority of the outlets in the rooms don’t work. You have to run the water for a while before it stops being brown. I couldn’t even get all the lights to shut off so I had to sleep with it on.
However, the breakfast was good and the lobby area is very pretty.
Comment from Hotel Management
12 Jun 2023 by อิมพีเรียลพิษณุโลก, Hotel Management
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok and we are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands.In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon.Best regards,The Imperial Hotel and Convention Centre Phitsanulok
by A verified traveler
Posted 4 Jan 2023 on Orbitz
The room is spaced and clean, but the bathtub needs to be replaces because it is quite dangerous for people to step-in and out. Breakfast is ok.
Comment from Hotel Management
9 Jan 2023 by อิมพีเรียลพิษณุโลก, Hotel Management
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok and we are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands.In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon.Best regards,The Imperial Hotel and Convention Centre Phitsanulok
by A verified traveler
Posted 30 Jun 2022
It is sett back from the road.
In a very quiet area.
So it's great for sleeping.
It also has a very large swimming pool, and very good gym.
Comment from Hotel Management
1 Jul 2022 by อิมพีเรียลพิษณุโลก, Hotel Management
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok and we are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands.
In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon.
Best regards,
The Imperial Hotel and Convention Centre Phitsanulok
by A verified traveler
One night at The Imperial
Posted 9 Jun 2022 on HotelsArrived in the early evening and found reception very welcoming (maybe glad to have something to do as hotel VERY quiet). Meal taken in main restaurant was reasonably basic but tasty - lychee soda was excellent! Room tidy and clean but bathroom a little dated. BIG problem was the pillow - I know we all have different needs but, after staying in hundreds of hotels, this was like a brick (my Thai wife agrees wholeheartedly!) So, tip for any farang - bring your own! Took late breakfast at 9.15 to find we had restaurant to ourselves. Plenty choice to set us up for the day but, understandably, would have been fresher/hotter if we'd been earlier. I've under rated our stay due to the pillow/sleepless hours but no complaints otherwise
Comment from Hotel Management
27 Jun 2022 by General Manager, Hotel Management
Dear Sir / Madam, Thank you for your value feedback and very apologize for this inconvenience, we will improving our services and hope to welcome you back again in the future. General Manager
by A verified traveler
Posted 22 Feb 2022
Everything OK
Comment from Hotel Management
23 Feb 2022 by anutsara, Hotel Management
We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok and we are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands.
In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon.
Best regards,
The Imperial Hotel and Convention Centre Phitsanulok
by A verified traveler
Posted 20 Jan 2022
ห้องพักเก่ามาก ตามซอกโต๊ะ หัวเตียงมีฝุ่นจับ แก้วน้ำในห้องมีคราบๆ ให้หมอนสองใบ แต่ในแอพบอก 4 ดาว ขอผ้าห่มเพิ่มคิดเพิ่มอีก 100 ปลั้กไฟใช้ไม่ได้ 2 ที่ ต้องไปเสียบตรบกาน้ำร้อน ห้อวน้ำเป็นอ่างอาบน้ำ มีฟักบัวด้านบนแต่ไม่มีสายยางอาบน้ำเด็กลำบากมาก
จูงลูก 1 คน อุ้มอีกคน พนักงานนั่งอยู่ตรงประตูที่ตรวจอุณหภูมิไม่ลุกมาเปิดประตูให้ เป็นแบบนี้สองรอบ
สระว่ายน้ำ ไม่มีผ้าเช็ดตัวให้ตามมุมต่างๆ คือจัดระดับโรงแรม มัน 4 ดาวไหนหรอ
พนักงานฟร้อนบริการดี เบลบอลบริการดีให้ความช่วยเหลือเยี่ยมมาก
ข้าวสวยในโรงแรมแข็งมาก จานละ 19 บ ควรเสริฟข้าวหอมมะลินะ
บริการรวมๆคือดี ห้องพักกว้างขวางแต่เก่ามาก ไม่คุ้มกับราคาที่จ่าย
ควรรีโนเวทนะ
Comment from Hotel Management
20 Jan 2022 by The Imperial Phitsanulok, Hotel Management
ทางโรงแรมดิ อิมพีเรียล โฮเทล แอนด์ คอนเวนชั่น เซ็นเตอร์ พิษณุโลก ขอขอบพระคุณท่านเป็นอย่างยิ่งที่ให้เกียรติใช้บริการโรงแรมของเรา และทางโรงแรมรู้สึกขอบคุณ ที่ท่านได้สละเวลาในการให้คะแนนเกี่ยวกับความพึงพอใจในการให้บริการของทางโรงแรม สำหรับความคิดเห็นของท่านทางโรงแรมจะนำไปปรับปรุงการให้บริการอย่างต่อเนื่อง เพื่อให้ตรงกับความต้องการและวิสัยทัศน์ของท่าน ที่ได้มอบความไว้วางใจให้กับโรงแรมของเรา ทางโรงแรมขอขอบพระคุณท่านเป็นอย่างยิ่งที่ให้การสนับสนุนและมอบความไว้วางใจให้กับทางเรา และหวังเป็นอย่างยิ่งว่าจะได้มอบการบริการให้แก่ท่านอีกครั้งในอนาคตอันใกล้นี้ ขอแสดงความนับถือ โรงแรมดิ อิมพีเรียล โฮเทล แอนด์ คอนเวนชั่น เซ็นเตอร์ พิษณุโลก
by A verified traveler
Posted 7 Jan 2022
Comment from Hotel Management
28 Jun 2022 by General Manager, Hotel Management
Dear Sir / Madam, Thank you for your value feedback, we will improving our services and hope to welcome you back again in the future. General Manager
by A verified traveler
Posted 6 Jan 2022
Comment from Hotel Management
28 Jun 2022 by General Manager, Hotel Management
Dear Sir / Madam, Thank you for your value feedback, we will improving our services and hope to welcome you back again in the future. General Manager
