Ratings based on 11 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
5.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2024
Comment from Hotel Management
3 Feb 2024 by Rakesh Kapoor, Hotel Management
Thanks.
by A verified traveler from WEST BROMWICH
Posted 17 Sep 2022
I was really looking forward to my stay at the Stella Hotel in Goraya .The hotel needs to invest in staff training - Clearly not there .
Some Examples , At Breakfast there was hardly more than 6 guests at anyone time - but the whole breakfast function is so dis-organised . There are 3 flasks . Not a single one labled so guests are having to open the flask lid and put thier nose to smell what the hot liquid is : Tea / Coffee / Hot Chocolate . Not very hygiene.
Lack of breakfast items . On arrival i was shown to my suite which was clean ..i was shown to the room safe ...The first thing i did was i put passport in the safe and locked the safe ..To my horror i could not open the safe again - had to call reception . They sent a couple of guys who after 20 mins got it open ..but it meant i could not use the safe again ..
I then tried the TV - again not working . Satellite box had to be changed twice ! Over 2 days..
I then ordered Masala Chai ! Which i thought was stale not fresh at all ..I ordered another cup ...again stale most likely pre made . By now i had to call reception and ask them to ensure my tea was fresh . Finally some effort was made and when my tea did arrive the room service guy bought tray load of food into my room - I said that food is nit mine !!!He replied yes i know .its for another room but iam just dropping your Tea on nthe way ...The thought that someone else 's food had been in my room and juggled about is very uncomfortable with me . Failure of Management
by A verified traveler
Posted 17 Apr 2021
The rooms are very spacious and clean, lovely bathrooms,, staff are very friendly and the food is amazing , would definitely visit again
by A verified traveler
Posted 28 Oct 2019
From the entrance staff to restaurant and cleaning staff, they were super and couldn’t do enough for you. No matter what I asked for or ordered from kitchen it was cooked to how I wanted it
Comment from Hotel Management
25 Nov 2019 by Manager, Hotel Management
Dear Guest Thanks for lovely feedback and rating, we would love to host you again.
by A verified traveler
Posted 25 Sep 2019
Local easy to get to, nice and clean good staff.
Food wasn't that great
by A verified traveler
Posted 28 Aug 2019
Comment from Hotel Management
30 Aug 2019 by Manager, Hotel Management
Thanks for lovely rating.
by A verified traveler
Posted 6 Jul 2019
It was amazing stay everything was wonderful keep it up.
Comment from Hotel Management
26 Aug 2019 by Manager, Hotel Management
Dear guest, Thanks for review we would love to host you again.
by A verified traveler
Posted 25 Feb 2019
Hotel is great and close to city’s shop good access to HWY. The restaurant service is pretty slow.
Comment from Hotel Management
26 Feb 2019 by Hotel Stella Continental , Hotel Management
Dear Guest, Thank you for positive review & rating. your feedback has been duly noted. Looking forward to welcoming you back soon.
by A verified traveler from Uk
Posted 8 Feb 2019
Nice, clean hotel. Like a previous review suggested, is a 3 star, but definitely like a 5 star. Very please and will book again.
Comment from Hotel Management
13 Feb 2019 by Hotel Stella Continental , Hotel Management
Dear Guest, Warm Greetings from Hotel Stella Continental Goraya, thank you so much for your recent stay and giving us perfect rating. We are delighted to note that you appreciated our services availed by you at the hotel during your visit. We would love to host you again.
by A verified traveler
Posted 19 Dec 2018
Comment from Hotel Management
20 Dec 2018 by Hotel Stella Continental , Hotel Management
Thanks for rating us. Welcome to see you again at Hotel Stella Continental.
