Ratings based on 863 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
everything
by A verified traveler
Posted 19 May 2024
I loved that it was right off the beach, very clean, and had activities. Didn’t have to travel anywhere for the water sports that I wanted to do. The rooms are nice and comfy as well.
by A verified traveler
Posted 19 May 2024
I didn’t like they didn’t have a pool . I think the dinner at the hotel was not that good however, the breakfast was excellent
by A verified traveler
Posted 18 May 2024
Nicely designed property with immaculately clean rooms, efficient friendly staff and excellent bar and restaurant
The staff here really go above and beyond, storing bags, accommodating checkout requests and arranging for rental cars.
Comment from Hotel Management
22 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Anthony,Thank you for your wonderful review on Expedia!We are thrilled to hear that you enjoyed our nicely designed property, immaculately clean rooms, and excellent bar and restaurant. It’s especially gratifying to know that our staff’s efforts to provide exceptional service made a positive impression on your stay.We strive to go above and beyond for our guests, and it’s great to hear that we were able to assist with storing bags, accommodating checkout requests, and arranging rental cars to your satisfaction.We look forward to welcoming you back for another exceptional stay in the future.Best regards,
by A verified traveler
Posted 15 May 2024
We love you TJay!!
Comment from Hotel Management
15 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Regan Ann,Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear that you had a great experience with us. We'll be sure to pass your kind words along to TJay.We look forward to welcoming you back soon!
by A verified traveler
Posted 15 May 2024
We really enjoyed the access to the beach from the hotel and all the surrounding areas
Comment from Hotel Management
15 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Danita,Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed the beach access and the surrounding areas. It's wonderful to know that our location added to your positive experience.We hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 13 May 2024
The front desk staff were not as helpful as I would like it
Comment from Hotel Management
15 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Sir/ Madam,Thank you for your feedback, we apologize for any inconvenience caused by our front desk staff, we are committed to improving our service and hope to better serve you in the future.
by A verified traveler
Posted 11 May 2024
Located about 10 minute drive from the cruise terminal . Nice rooms, restaurant and bar. Beach is nice but much of the view is boats and cruise ships
Comment from Hotel Management
14 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Mr. Thomas,Thank you for your feedback! We're glad to hear you enjoyed our rooms, restaurant, and bar. While we're pleased you found the beach nice, we apologize for any disappointment regarding the view of boats and cruise ships. We appreciate your input and hope to welcome you back for another enjoyable stay."
by A verified traveler
Posted 10 May 2024
The staff was very friendly. I was there visiting for my bday with my fiancé and they made sure I had the best time
Comment from Hotel Management
14 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Mrs. Lindsay,We're thrilled to hear you had a wonderful birthday celebration with us! Our team strives to create memorable experiences, and we're delighted that we could contribute to making your visit special. Thank you for choosing us for such a special occasion, and we hope to welcome you both back soon for more unforgettable moments.
by A verified traveler
Posted 7 May 2024
Was very bad experience with check in.
Comment from Hotel Management
15 May 2024 by Ms. Diana Gumbs, Hotel Management
Dear Sir,We're sorry to hear about your check-in experience. Please know that our team did their best to assist you with all questions and information on activities posed during check-in and provided all answers and information to the questions posed. We appreciate your feedback and are committed to improving our services.
