Ratings based on 590 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rocky Face
Posted 30 May 2024
It turns out that this is an extended stay hotel with individuals as long term residents. Upon arrival, you are told that there is no room cleaning for 7 days. If you want a new towel during the 7 days, you need to bring your towel to the front desk to get a new one. There is no trash pickup. Was told "you can set it outside the door and we will see if we can pick it up sometime". Even though it is a long term stay location and you can assume that the individuals are paying a set amount for the long stay, my price jumped $100 from Thursday to Friday. This is not a hotel! This is not a place that you receive services for the price that you are charged. Would definitely not recommend this "hotel"!
by A verified traveler
Posted 28 May 2024
Free Breakfastsl
Comment from Hotel Management
28 May 2024 by Ann, Hotel Management
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 24 May 2024
Paint peeling in the bathroom, toilet seat falling off, the trash was overflowing in the trash cans by the elevator.
Comment from Hotel Management
24 May 2024 by Ann, Hotel Management
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by A verified traveler
Posted 22 May 2024
It was close to destination. Suites can have bedrooms and kitchens. Roaches on floor in room kitchen. toilets in Hotel didn’t work for a day, potholes throughout parking/driving area. People live in the hotel full time and roam around acting sus. 2nd floor smells like a skunk. Bathroom shower heads were filthy and walls dirty. Kitchen dishes were already dirty and needed washed again before use. The lobby staff were friendly and helpful. The staff elsewhere throughout hotel seemed to be more focused on cell phone conversations and blaze breaks instead of quality work.. a few employees more than likely have to carry the weight of the entire staff… I visit area same time every year. Although the hotel isn’t bad but I will consider other options in area next year.
Comment from Hotel Management
22 May 2024 by Ann, Hotel Management
Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.
by A verified traveler
Posted 21 May 2024
The rooms were very nice.
Comment from Hotel Management
22 May 2024 by Ann, Hotel Management
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 19 May 2024
The room was not the cleanest and room had a weird smell
Comment from Hotel Management
20 May 2024 by Ann, Hotel Management
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by A verified traveler
Posted 19 May 2024
Having traveled a number of times, when I arrived early to a destination if the room was vacant and cleaned we were able to check into our room. The woman at the front desk was terse in saying “check in is 3”. Although breakfast is included, the food was more than half empty an hour before time was up. I asked Same woman at the desk for cream for coffee was told to ask the kitchen staff. I had already looked and waited for the staff. Again she was short in her response. The location was convenient to Pennhurst and clean. Just wasn’t feeling welcomed by the front desk woman.
Comment from Hotel Management
20 May 2024 by Ann, Hotel Management
We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
by A verified traveler
Posted 19 May 2024
Easy to get to from turnpike. Staff has been very friendly each time
Comment from Hotel Management
20 May 2024 by Ann, Hotel Management
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 18 May 2024
I felt as comfortable as if I was home. Every question I had was answered with professionalism, speed, and respect. They went over and above my expectations. I would definitely recommend them to anyone visiting the area. The only thing that would have made my stay better would be that Outback had opened for lunch, but that isn't the hotel's prerogative. I would definitely stay there again.
Comment from Hotel Management
24 May 2024 by Ann, Hotel Management
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 14 May 2024
Enjoyed the staff and the room was cleaned and a comfortable setting.
Comment from Hotel Management
17 May 2024 by Ann, Hotel Management
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
