Ratings based on 987 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Good
Comment from Hotel Management
24 May 2024 by Hotel Management , Hotel Management
Dear Milton, We are delighted you had a positive experience at Extended Stay America! Your feedback is important to us, and we are grateful for your kind words. We strive to provide excellent service and amenities for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 22 May 2024
N/a
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
If you don’t like to get bothered this is the perfect place. We highly recommend. We loved it. Employees are nice. It needs a bit update in the room. The breakfast included had only muffins, oatmeal in packs, coffee, chocolate for you to prepare and tea.
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 7 May 2024
Everything is great
Keyona at the front desk is beyond amazing
Comment from Hotel Management
8 May 2024 by Hotel Management , Hotel Management
Dear Linda, Thank you for your heartwarming words; we sincerely appreciate the wonderful review. It is always heartwarming to hear when a specific team member has gone above and beyond to make a guest's stay memorable. We will make sure to share your kind words with Keyona and the entire team. It was our pleasure to host your visit at Extended Stay America, and we can't wait to welcome you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
Kenyans at the front desk is absolutely Fanta
by A verified traveler
Posted 5 May 2024
Very dirty
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Brenda, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 3 May 2024
The fridge had nicotine stains, there was soap scum all over the shower and tub, and the outlet cover in the bathroom was cracked. There was a hair dryer receptacle but the actual dryer was not there. The staff was friendly. The breakfast was instant oatmeal, nutrigrain bars, previously frozen packaged muffins, and coffee.
Comment from Hotel Management
4 May 2024 by Hotel management, Hotel Management
Dear Celina, We appreciate your detailed feedback and apologize for any inconvenience you experienced during your stay. It's great to read you found our staff friendly. Your comments regarding the room amenities and breakfast offerings are duly noted. We will share these concerns with our team to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you on your next visit.Sincerely,Hotel Management
