Ratings based on 658 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from LAREDO
Posted 1 May 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello LUIS,We're joyful to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler from Corpus Christi
Posted 26 Apr 2024
Nice stay. Good price !
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Guadalupe,We're delighted to hear you enjoyed your stay with us and found our pricing favorable. We appreciate your feedback and hope to welcome you back in the future for another great experience.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Julio Humberto,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler
Posted 15 Mar 2024
Close to many restaurants and shops.
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello Eugene,We're delighted to hear that our hotel's convenient location served you well during your stay. The proximity to various dining options and shopping opportunities is one of our key highlights for guests' enjoyment. Thank you for taking the time to share your positive feedback with us.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Manager, Hotel Management
Hello holt,We're delighted to hear you had a wonderful stay with us! We hope to welcome you back again soon for another exceptional experience.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Hello Saleem, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could please reach out to us directly with any specific feedback you may have, so that we can address the issues and improve our services. We value your input and hope to have the opportunity to make it right for you in the future.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Nidia,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad that you enjoyed your experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Room Dark
Posted 2 Feb 2024 on HotelsComment from Hotel Management
3 Feb 2024 by Manager, Hotel Management
Hello JEANNE,We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any concerns you may have had. We hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 6 Jan 2024
The walls on the hallways were stripped bare.
We stayed for 3 days. They never made the room or changed towels, and we requested it twice. They advertise housekeeping every other day. Had to chase housekeepers for clean towels
Safe deposit box was closed upon arrival. We could not wait for maintenance.
Bathroom needs an air extractor.
On the plus side, front desk personnel were super nice and breakfast avobe average for this kind of hotels.
Comment from Hotel Management
10 Jan 2024 by Manager, Hotel Management
Hello Francisco,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Regarding housekeeping, please note that we provide housekeeping services every other day, as advertised. We'd like to address the issue you encountered with the towels directly, so please reach out to our management team for further assistance. We appreciate your kind words about our front desk personnel and breakfast offerings, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler from Austin
Posted 27 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Manager, Hotel Management
Hello Norma, We apologize if your stay did not meet your expectations. Please feel free to reach out to our hotel directly so that we can address any concerns you may have had. We appreciate your feedback and hope to have another opportunity to provide you with a better experience in the future.
