Ratings based on 78 Verified Reviews

4.0 out of 5
70% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 4 Mar 2024
Love the staff - 5 stars! Great price and location. Although we ran into the no hot water situation on our last night but no biggie. Hopefully we won’t encounter same issue on our next stay. Only suggestion I would make is mop the floors in the room…a little dusty. See you next time, Ocean Dunes!!
4 out of 5
by A verified traveler

Posted 24 Feb 2024
Good place to relax by the ocean
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Dec 2023
3 out of 5
by A verified traveler

Posted 12 Jul 2019 on Hotels
Comment from Hotel Management
13 Jul 2019 by Vera, Hotel Management
Dear Mr./Ms. Anh, Warmest greetings from Phan Thiet Ocean Dunes. Thank you so much for staying with us. We are glad to see your satisfaction after experience the hotel’s service. We looking forward to welcoming you back with us in the near future. Best Regards, Anh Nguyen Guest relation manager
4 out of 5
by A verified traveler

Posted 4 Jan 2019
Everything needs upgraded in the hotel except for the personnel. The service almost made up for the property condition.
Comment from Hotel Management
5 Jan 2019 by Tina, Hotel Management
Dear Sir/ Madam, Warmest greetings from Phan Thiet Ocean Dunes Resort. On behalf of the Hotel management we would like to appreciate you took your valued time to share your experiences with us. Besides you also let us know about some our restriction which we have to improve to get your satisfaction. We greatly appreciate your comments. We are looking forward to welcoming you back to our resort in the near future. Best regards, Thanh Tran- Guest relations manager
3 out of 5
by A verified traveler

A great hotel!

Posted 31 Dec 2018 on Hotels
The view is awesome, the service is fantastic,the breakfast is good . If I have a chance to go back ,I will stay there again!
Comment from Hotel Management
2 Jan 2019 by Tina, Hotel Management
Dear Ms. Xoan, Warmest greeting from Phan Thiet Ocean Dunes Resort. Thank you very much for choosing our resort when traveling to Phan Thiet City. We are very happy you and your family enjoyed your stay at the resort. We are looking very much forward to welcoming you back again and remain with very best regards. Best Regards, Thanh Tran- Guest relations Manager
2 out of 5
by A verified traveler

Never come back here again.

Posted 17 Apr 2018 on Hotels
I stayed here 3 years ago and now I came back with full disappoinment: old facilities, smelling carpet, very poor breakfast, and the beach is totally in very bad condiction as they are under constrution but without noticed in advance. The plus point is the friendly staffs but not really professional. Compared with the rate paid, I am sure you can have better choice.
Comment from Hotel Management
21 Apr 2018 by Tina, Hotel Management
Dear Mr. Vu, Thank you very much for your review of your recent stay at Phan Thiet Ocean Dunes. Your feedback is extremely valuable to us. We would like to sorry for all of the inconvenience made you feel uncomfortable during your stay at here. We will try our best to improve the quality to meet your satisfaction. Once again we sincerely apologize for the inconvenience. We hope that we will have one more chance to serve you at our resort. By that way, you can see our improvement and your agreement is so important to us. We are looking forward to welcoming you come back. Best regards, Thanh Tran- Guest relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

We liked the beach

Posted 15 Feb 2018
The room was so rundown. Everything else was good - the breakfast, the beach, the staff.
Comment from Hotel Management
16 Feb 2018 by Tina, Hotel Management
Dear Sir/ Madam, Warmest greetings from Phan Thiet Ocean Dunes Resort. Thank you for taking the time to share your experience with us. Besides you also let us know about some our restriction which we have to improve to get your satisfaction. We greatly appreciate your comments. We look forward to welcoming you back to us in the near future. Thanks & Best Regard,
1 out of 5
by A verified traveler from Melbourne, Australia

Read the fine print and beware

Posted 9 Jan 2018
Pros: No comment
Cons: Management at this hotel should look at special cases and give money back when or at least partial refunds for circumstances beyond a client's control
Location: Ho Chi Minh airport is 5 hour ride away by car and 14 hours by bus or train
Beware. Travel time from Ho Chi Minh airport to this hotel is 5 hours by car which is almost as long as the flight from Melbourne, Australia to Vietnam. You need a Vietnamese government VISA to travel to Vietnam and you will not be allowed on the plane in Australia without a VISA letter. Once in Vietnam, you will need 2 passport size photographs to provide to customs as well as your VISA letter so they can process a VISA for you at the airport. In my case, the VISA letter never arrived in time so I was not allowed to board the plane in Australia and lost the whole hotel money (you pay the whole amount of your stay upfront in Ocean Dunes Resort), as I had to cancel flights and hotel due to this. Be careful as the management at this Resort will not contemplate any requests for money back, whether you paid for a week's stay or 2 month stay..no matter, you will loose all of your money.
Comment from Hotel Management
6 Feb 2018 by Tina, Hotel Management
Dear Sir/ Madam, Thank you so much for your review. First of all, we want to apologize for all the inconvenience that makes you feel unhappy. However, we had a payment policy when the guest make the booking so we comply with a rule of the hotel. Again we sincerely apologize for this inconvenience. We hope that we will have an additional opportunity to serve you at Phan Thiet Ocean Dunes Resort. We are looking forward to welcoming you back to us. Thanks & Best regards, Thanh Tran- Customer Relationship Management
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel on beach with nuie surroundings

Posted 18 Apr 2017
Pros: beach location and sea view room
Cons: access off the hotel site - only 2 entrances off site due to the extensive building work in the area
Location: plenty of places to eat, best places were up near the Lotte Mart.
A hotel that is located on the beach, fairly empty when we stayed there at Easter 2017 - so no problem getting a sun bed by either pool. Make sure you book a sea view room - very good view of sea and gardens. The downside is that you have to walk about 500m+ to get off of the hotel site, and there is a lot of building work going on in the front of the hotel, although this is not noisy during the day or evening. but this didnt spoil our holiday there at all.
Comment from Hotel Management
22 Apr 2017 by Nguyen Thi Thanh Van - Guest relations manager, Hotel Management
Dear Guest, Warmest greetings from Ocean Dunes Resort. On behalf of the Hotel management we would like to appreciate you took your valued time to share about your experiences with us. We always try hard to bring our customers the best services. If you need any information or assistance, please do not hesitate to contact us We looking forward to welcoming you back with us in the near future Best Regards, Nguyen Thi Thanh Van Guest relation manager
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