Ratings based on 951 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from west yarmouth
Posted 20 May 2024
Difference experience
by A verified traveler
It's not really a hotel, but a party venue
Posted 2 Jan 2024 on HotelsBiggest problem was noise. I booked the highest level of suite they had for 7 nights. However the room (top left of their cover photo) is very close to their main business activity which is events and parties. Just about every day was a party of one form or another. These parties go on until the early hours or all night. One graduation party started at mid-night and finished at 07:00. These are very loud and make sleep almost impossible. I understand that as a business they want to maximise revenue, however unless you are there just for one night and are attending the party, it's not a great place to stay - or at least not in the imperial suites.
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
Posted 2 Jan 2024 on Hotels
The hotel was lovely but my room didn’t have any toiletries or hand towels what so ever tried to call room service but no answer and there was lots of noise from other guests partying hitting the door and walls
by A verified traveler
Posted 4 Nov 2023
The castle is gorgeous but the rooms definitely reflect the age of the property. I stayed at the Suite da Torre (Tower suite) and it's one of the most interesting rooms I've ever stayed in with breathtaking views. The bathroom though has a constant sewage smell. The fist day we had left the windows ajar and door open and then in the next day the smell was nauseating. We had to keep the windows open to dissipate the smell. My sister also mentioned having the same smeel in her room.
Staff was excellent and the grounds had several activities for kids and adults and also several options for dinning. The views of the grounds and surrounding are gorgeous. My niece had her wedding at the castle and it was like a fairy-tale.
by A verified traveler
Posted 29 Aug 2023
I just love to stay at the Castle!! So beautiful!
by A verified traveler
Posted 13 Jul 2023
Beautiful place, clean, staff friendly.
by A verified traveler from Katy
Posted 7 Jul 2023
very beautiful and quiet place, nicely decorated. I felt like a princess in my own castle.
by A verified traveler from Clovis
Posted 18 Jun 2023
Fun sleeping at a tower in the castle. Our teenage girls enjoyed it, even if it was a little cheesy at times. Great balcony views, clean and spacious.
by A verified traveler from Orlando
Posted 24 Jan 2023
Beautiful, historic castle. Every is very sofisticaste . Loved my stay. Will come back for sure.
